SXERR_MUTEX_PROBLEM error when trying to remove or change a MakeBusy state

PROBLEM

When attempting to remove or change a MakeBusy state, you receive a SXERR_MUTEX_PROBLEM error. 

SYMPTOMS

This occurs after a MiVoice Business reboot until the Collector service is restarted. 

CAUSE

If the MiVoice Business reboot overlaps with the MiContact Center overnight maintenance routine the collector service can become out of sync with the MiVoice Business.

WORKAROUND

To avoid this conflict we recommend scheduling the MiVoice Business reboot a minimum of 30 minutes before MiContact Center maintenance is scheduled to start. 

APPLIES TO

MiCC all versions