Configuring Contact Center Client to use CCC Chat in an environment with Lync on some systems

PROBLEM

Your site is using CCC chat, but some client computers also have Microsoft Lync installed.  In version 7 of the MiContact Center software, we auto-detect if Lync is present and set the CCC Chat to Lync Integration by default.  In a mixed environment (where some people have Lync and others don't) you may want to use CCC Chat so that everyone can communicate.  In order to disable Lync integration, a configuration change is required. 

INSTRUCTIONS

1. On the Enterprise Server, go to [InstallDir]\CCM\Services\ConfigService\ and open the GlobalAppSettingsEditor.exe.
2. Enter the following information:

• Application: ContactCenterClient.exe
• SectionGroup: AppSettings
• Name: UseCccChatOnly
• Value: true (this is case sensitive)
• Description:  Enter a description here of why the change is being made.  NOTE: There must be a value entered in this field to save.

3. Click Save.  NOTE:  It can take 1 to 5 minutes for this value to save.  Wait for the confirmation message before closing the GlobalAppSettingsEditor.

APPLIES TO

7.0