Client and Server Port Requirements

Article ID: 51887 - Last Review: April 29, 2014

SUMMARY

The following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT Administrators, Network Engineers, and Security Professionals for determining firewall exceptions, network routing, and appropriate communication channels when traversing network routes outside of a corporate infrastructure or over internal and external firewalls. Some communication channels are controlled by Mitel (MiTAI, MiAUDIO, and MiNET) and Microsoft (SQL, Exchange, and IIS). While prairieFyre will attempt to ensure that these ports are kept up to date, always refer to the manufacturers published documentation for your appropriate software release version.

All information contained within this article including a communication channel diagram are attached at the bottom of this page.

The port requirement list covers the following products (and any applications or services installed with them):

 

• Contact Center Management
• Multimedia Contact Center
• Intelligent Queue
• IVR Routing
• Remote Server Software
• Client Applications (Contact Center Client, Workforce Scheduling Client, Flexible Reporting, SalesForce Integration, YourSite explorer, Outlook MCC Plugin, Mitel Border Gateway Connector (MBG)

Table 1 contains the unique port list required by the suite of services and applications including the port, protocol, and a brief description of its usage.

 

Table 2 contains deployment scenarios to aid in determining which CCS services and applications are installed depending on your deployment. The server scenarios are:

• Contact Center Management Only
• Contact Center Management with IVR
• Contact Center Management with IVR & MCC
• Remote Server Software

 

Description of Attachments

The attachment "CCS_PortMapping.xlsx" contains the Contact Center Solutions port mapping list. This table contains the name of the application or service, its executable, type, the port required, its destination server or service, the protocol, and any additional details which may be useful when determining firewall exceptions or network routing. Please refer to this spreadsheet for detailed information.

 

The attachment "CCS_PortDiagram.pdf" contains the Contact Center Solutions communication channels diagram. This diagram depicts on a visual level which servers are communicating with each other and over what ports

 

Table 1 - Unique Port List

Port	Protocol	Description
21	TCP	FTP connectivity for third party Workforce Management services
25	TCP	SMTP connection for alarms and report distribution
80	TCP	HTTP traffic for CCMWeb
389	TCP	LDAP
587	TCP	Used to send automatic e-mail alarms (When using SSL)
1433	TCP	SQL Traffic
1443	TCP	SQL Traffic
1752	TCP	SMDR data collection from PBX
1754	TCP	Traffic data collection from PBX
5022	TCP	Web Chat requests
5024	TCP	Real time data stream
5025	TCP	Auditor data stream
5026	TCP	Call control
5030	TCP	Call recording control
5050	TCP	Multimedia Contact Center communication
5152	TCP	Multimedia Contact Center communication
5400	TCP	Data stream from remote collector services
6999	TCP	Used to stream real time data to third party Workforce Management applications
7000	TCP	Configuration service and authentication
7001	TCP	Configuration service and authentication
7002	TCP	Configuration service and authentication
7003	TCP	Configuration service and authentication
7004	TCP	IVR Updater service
7011	TCP	Data syncronization with PBX
8000-8001	TCP	MiTAI connection to PBX
8083	TCP	Callback management and messaging
8084-8085	TCP	Callback management and messaging
8188	TCP	Professional Services dialer port
10001	TCP	Connecting to Wallboard
10118	TCP	Client communication to Exchange for MCC ACD
15373	TCP	ACD data collection from PBX
35001	TCP	External connections to the Mitel Border Gateway on this port translate to port 5030 to the CCM Server inside the corporate network
35002	TCP	External connections to the Mitel Border Gateway on this port translate to port 7001 to the CCM Server inside the corporate network
35003	TCP	External connections to the Mitel Border Gateway on this port translate to port 7003 to the CCM Server inside the corporate network
35004	TCP	External connections to the Mitel Border Gateway on this port translate to port 8083 to the CCM Server inside the corporate network
35005	TCP	External connections to the Mitel Border Gateway on this port translate to port 8084 to the CCM Server inside the corporate network
35006	TCP	External connections to the Mitel Border Gateway on this port translate to port 42440 to the CCM Server inside the corporate network
35008	TCP	External connections to the Mitel Border Gateway on this port translate to port 8188 to the CCM Server inside the corporate network
36000	TCP	External connections to the Mitel Border Gateway on this port translate to port 80 to the CCM Server inside the corporate network
36001	TCP	External connections to the Mitel Border Gateway on this port translate to port 443 to the CCM Server inside the corporate network
36002	TCP	External connections to the Mitel Border Gateway on this port translate to port 5024 to the CCM Server inside the corporate network
36003	TCP	External connections to the Mitel Border Gateway on this port translate to port 5025 to the CCM Server inside the corporate network
36004	TCP	External connections to the Mitel Border Gateway on this port translate to port 5026 to the CCM Server inside the corporate network
42440	TCP	WFS Client connectivity
50122	TCP	WFS Client connectivity
1433-1434	UDP	SQL Server Traffic
3268-3269	TCP	LDAP Connection
50000-50511	UDP	Console Voice Channel for voice communication to PBX
6800-6803	TCP	MiNET connection to Mitel PBX
9000-9001	UDP	Phone media RTP for voice communication to PBX

Table 2 - Deployment Scenarios

CCM Enterprise Server

• Microsoft World Wide Web Publishing Service (IIS)
• prairieFyre Auditor Server
• prairieFyre CCS Server
• prairieFyre Collector Service (v5)
• prairieFyre Config Service
• prairieFyre Data Processor Service
• prairieFyre Data Synchronization Service
• prairieFyre Maintenance Alarm Dispatcher
• prairieFyre MiTAI Proxy Server
• prairieFyre Reporting Service
• prairieFyre Server Monitoring Agent
• prairieFyre SQLWriter (v5)
• prairieFyre Wallboarder
• prairieFyre Workforce Management Service
• Mitel Networks XML Service (MiXML)
• prairieFyre .NET Enterprise Server

 

CCM Enterprise Serverwith IVR

• Microsoft World Wide Web Publishing Service (IIS)
• prairieFyre Auditor Server
• prairieFyre CCS Server
• prairieFyre Collector Service (v5)
• prairieFyre Config Service
• prairieFyre Data Processor Service
• prairieFyre Data Synchronization Service
• prairieFyre Maintenance Alarm Dispatcher
• prairieFyre MiTAI Proxy Server
• prairieFyre Reporting Service
• prairieFyre Server Monitoring Agent
• prairieFyre SQLWriter (v5)
• prairieFyre Wallboarder
• prairieFyre Workforce Management Service
• Mitel Networks XML Service (MiXML)
• prairieFyre .NET Enterprise Server
• prairieFyre Ivr Inbound Service
• prairieFyre Ivr Music Service
• prairieFyre Ivr Outbound Service
• prairieFyre Ivr UPIQ Service

 

CCM Enterprise withIVR & MCC

• Microsoft World Wide Web Publishing Service (IIS)
• prairieFyre Auditor Server
• prairieFyre CCS Server
• prairieFyre Collector Service (v5)
• prairieFyre Config Service
• prairieFyre Data Processor Service
• prairieFyre Data Synchronization Service
• prairieFyre Maintenance Alarm Dispatcher
• prairieFyre MiTAI Proxy Server
• prairieFyre Reporting Service
• prairieFyre Server Monitoring Agent
• prairieFyre SQLWriter (v5)
• prairieFyre Wallboarder
• prairieFyre Workforce Management Service
• Mitel Networks XML Service (MiXML)
• prairieFyre .NET Enterprise Server
• prairieFyre Ivr Inbound Service
• prairieFyre Ivr Music Service
• prairieFyre Ivr Outbound Service
• prairieFyre Ivr UPIQ Service
• prairieFyre MCC Exchange Objects
• prairieFyre MCC Exchange Setup

 

Remote ServerSoftware

• prairieFyre Collector Service (v5)
• prairieFyre Ivr Inbound Service
• prairieFyre Ivr Music Service
• prairieFyre Ivr Outbound Service
• prairieFyre Ivr UPIQ Service
• prairieFyre MCC Exchange Objects
• prairieFyre MCC Exchange Setup
• prairieFyre Server Monitoring Agent
• prairieFyre Wallboarder
• prairieFyre Updater Service
• prairieFyre MiAudio Emulation Server
• prairieFyre MiTAI Proxy Server

 

Client Installations

• Contact Center Client
• WorkForce Scheduling Client
• Flexible Reporting
• SalesForce Integration
• YourSite Explorer
• Outlook MCC Plugin
• Mitel Border Gateway Connector (MBG)
• Spring Board (Professional Services ONLY)