Article ID: 52357 - Last Review: October 19, 2015
SERVER LOGS
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
SUMMARY
This article contains the folder location (and file name) of each Contact Center Management and IVR service and application.
CLIENT LOGS
Windows Vista SP2/7.0 SP1/8.0/8.1 Client Logs
| Application/Service | Log Location and Name |
| ACD Inspector | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ACDInspector.log |
| Contact Center Client | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ContactCenterClient.log |
| Flexible Reporting | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\FlexibleReporting.log |
| Forecasting Tool | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ForecastingTool.log |
| Ignite | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\Ignite.log |
| Inspectors Tool | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\InspectorTool.log |
| MiContact Center Installer | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\MiCC.Installer.Core.log |
| MiAudio Emulation Server | [InstallDir]\Logs\MiAudioService.log |
| SalesForce Browser Connector | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\browser_connector.log |
| SalesForce CTI Connector | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\cti_connector.log |
| SalesForce CTI Application | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\SalesforceCTI.log |
| SalesForce 3300 Adapter | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\Mitel3300AdapterEngineLog.txt |
| SMDR Inspector | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\SMDRInspector.log |
| Updater Service | [InstallDir]\Logs\UpdaterService.log |
| Workforce Scheduling | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\WorkforceSchedulingClient.log |
| YourSite Explorer | C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\YourSiteExplorer.log |
SERVER LOGS
| Application/Service | <>Log Location and Name |
| MiContact Center Auditor | [InstallDir]\Logs\prairieFyre.Services.Auditor.Server.log |
| MiContact Center Configuration Manager | [InstallDir]\Logs\ConfigService.log |
| MiContact Center Data Collection | [InstallDir]\Logs\prairieFyre.Services.Collector.log |
| MiContact Center Data Processor | [InstallDir]\Logs\DataProcessor.log |
| MiContact Center Data Synchronization | [InstallDir]\Logs\prairieFyre.Services.DataSynchronizationService.log |
| MiContact Center Enterprise | [InstallDir]\Logs\prairieFyre.Services.EnterpriseServer.log |
| *MiContact Center Inbound Router | [InstallDir]\Logs\RoutingInboundService.log |
| MiContact Center Installer | [InstallDir]\Logs\MiCC.Installer.Core.log |
| MiContact Center Maintenance Alarm Dispatcher | [InstallDir]\Logs\MaintenanceAlarmDispatcher.log |
| MiContact Center MassTransit Runtime | [InstallDir]\Logs\MassTransitRuntimeServices.log |
| MiContact Center Media Router | [InstallDir]\Logs\RoutingMediaService.log |
| MiContact Center MiTAI Proxy | [InstallDir]\Logs\MiTAIProxyServerLog.log |
| *MiContact Center Music on Hold | [InstallDir]\Logs\IvrMusic.log |
| *MiContact Center Outbound Router | [InstallDir]\Logs\RoutingOutboundService.log |
| MiContact Center Reporter | [InstallDir]\Logs\Reporting.log |
| MiContact Center Scheduling | [InstallDir]\Logs\CCSServer.log |
| MiContact Center Server Monitor | [InstallDir]\Logs\ServerMonitoringAgent.log |
| MiContact Center Sms | [InstallDir]\Logs\SmsService.log |
| MiContact Center SQL Writer | [InstallDir]\Logs\prairieFyre.Services.SQLWriter.log |
| MiContact Center Storage | [InstallDir]\Logs\StorageService.log |
| Support Packager | [InstallDir]\Logs\SupportPackager.log |
| *MiContact Center UPiQ | [InstallDir]\Logs\RoutingUPiQService.log |
| MiContact Center Wallboarder | [InstallDir]\Logs\PFWALLBOARDER_LOGS.txt |
| MiContact Center WFM Connector | [InstallDir]\Logs\prairieFyre.WFM.Service.log |
| Collector MiTAI Apps | [InstallDir]\Logs\prairieFyre.Collector\Logs\MitaiApps.log |
| *IVR Port Logs | [InstallDir]\Logs\Devices\[port#] - [media server IP]_Vwm[port type].log |
| MiTAI Proxy MiTAI Apps | [InstallDir]\Logs\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log |
*IVR Services may be on the Enterprise Server, or a Remote Server. The logs will exist on the server that controls the IVR Services for you.
APPLIES TO
CCM version 8.0
Keywords: ccm 6110 client server logs location folder file name logging ivr