HowTo - Set a default font and size for webchat agents

INFORMATION

You can configure a server-wide default for both font and size in webchat.  By default we use the Andale Mono font and 11 px size. 

CONFIGURATION

1. On the MiCC server go to [InstallDir]\websites\Ccmwa\.
2. Open the Web.config file in an editor such as Notepad. 
3. Save a backup of the Web.config as Web.config.old.
4. Find the following values and replace them with your desired ones:
<add key="DefaultAgentChatFontSize" value="11px" />
<add key="DefaultAgentChatFontFamily" value="Helvetica" />
     NOTE:  The fonts you can choose are limited to:

• Andale Mono
• Arial
• Arial Black
• Book Antiqua
• Comic Sans MS
• Courier New
• Georgia
• Helvetica
• Impact
• Symbol
• Tahoma
• Terminal
• Times New Roman
• Trebuchet MS
• Verdana
• Webdings
• Wingdings

5. Once the changes are saved in the Web.config file agents will see the new defaults once they refresh their Ignite clients by right-clicking and selecting Refresh, or log out and back in.

APPLIES TO

MiCC 8.0 and newer