8.X - When upgrading from 6.0.3.0 the MiXML Service does not update correctly

Article ID: 52487 - Last Review: September 6, 2016

PROBLEM

When upgrading from 6.0.3.0 to 8.X.X.X, the MiXML service may not update correctly.  The old version will show as 3.1.1.20. 

RESOLUTION

1. Go to the Control Panel >Programs and Features. 

2. Uninstall the Mitel MiXML Server Edition 3.1.
3. Open a command prompt As Admin.
4. Run the following command:  cinst mitel.mixml -source "[InstallDir]\prereqs" --force
     NOTE: The [InstallDir]\prereqs portion needs to be updated with the path to your MiContact Center folder.  By default this will be C:\Program Files (x86)\prairieFyre Software Inc\CCM\prereqs.

APPLIES TO

MiCC 8.X and newer 

Keywords: upgrade mixml