Article ID: 52499 - Last Review: November 18, 2016
2. Double-click the KB375844.EXE and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the Mitel services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
PROBLEM
In an environment using preferred agent routing, emails which are picked up by an agent in one queue, then transferred to another queue would intermittently be sent to a FailedRoute state.
RESOLUTION
This Hotfix is to be installed onto MiCC Version 8.0.1.0 and KB341275.
1. Download the KB375344.EXE to the MiCC server.2. Double-click the KB375844.EXE and follow the on-screen prompts.
NOTE: Installing this hotfix will restart the Mitel services. In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 8.0.1.0
Keywords: 375344 KB375344 FailedRoute transfer email e-mail