7.1 - During a warm transfer, the Contact Center Monitor realtime shows the transferring agent ID instead of originating Caller ID

INFORMATION

When Agent 1receives a call from an external source and then performs a warm transfer to Agent 2, the realtime monitor in Contact Center Client will display Agent 1 as the caller ID on Agent 2's card.

This behavior is correct, though previous versions would show the external caller ID instead.

APPLIES TO

7.1