MiContact Center Business Build Versions
Article ID: 51035 - Last Review: January 4, 2019SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
View ArticleHowTo - Setup a Reverse Proxy in IIS for webchat
Article ID: 52451 - Last Review: September 21, 2021INFORMATIONSetting up a reverse proxy for Multimedia Contact Center chat on an IIS web server requires specific configuration options to be enabled....
View ArticleRelease Notes for MiContact Center Business version 9.3.4.0
Article ID: 52688 - Last Review: October 26, 2021INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.2.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB522095 - Multiple fixes for SIP
Article ID: 52689 - Last Review: November 2, 2021PROBLEMThis Hotfix addresses multiple issues:REST API updated to fully support Agent Group Membership and basic Employee management.Open SIP Agent...
View ArticleHotFix KB522237 - Cloudlink Chat sending out transcipt multiple times
Article ID: 52690 - Last Review: November 4, 2021PROBLEMIn some cases sites configured to use Cloudlink Chat were sending out multiple copies of the chat transcripts.RESOLUTIONThis Hotfix is to be...
View ArticleHotFix KB522969 - Calls still routing to Primary Queue in Virtual Queue Group...
Article ID: 52691 - Last Review: November 15, 2021PROBLEM Calls still routing to Primary Queue in Virtual Queue Group when PBX is unavailableRESOLUTIONThis Hotfix is to be installed onto MiContact...
View ArticleHotFix KB523043 - Multiple SIP fixes
Article ID: 52692 - Last Review: November 17, 2021PROBLEMThis Hotfix resolves the following issues:SIP Agent transfer intermittently not completing after blind transfers.SIP Agent shows ACD after...
View ArticleHotFix KB523231 - Chat Multimedia reports over-pegging handled chats
Article ID: 52693 - Last Review: December 1, 2021PROBLEMChat multimedia performance reports were over-pegging the number of handled chats. RESOLUTIONThis Hotfix is to be installed onto MiContact Center...
View ArticleRelease Notes for MiContact Center Business version 9.3.5.0
Article ID: 52694 - Last Review: February 22, 2022INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.3.5.0.Note that there is both a SIP and MiVoice...
View ArticleHotFix KB530024 - Two fixes to PCI compliance workflow behavior
Article ID: 52695 - Last Review: April 13, 2022PROBLEMThis Hotfix addresses two problems:If the caller hangs up while the agent is on hold, the agent and IVR port call are not cleared.When the caller...
View ArticleALM0038 - Service High Memory (bytes)
Article ID: 51382 - Last Review: June 22, 2022DESCRIPTIONUsing windows performance counters we monitor the memory usage of the MiCC services. This alarm will be triggered if certain thresholds are...
View ArticleRelease Notes for MiContact Center Business version 9.4.0.0
Article ID: 52694 - Last Review: July 11, 2022INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.4.0.0.Note that there is both a SIP and MiVoice...
View ArticleHotfix KB536902 - Fixes: Unable to save employee added via Pick user from...
Article ID: - Last Review: September 20, 2022What’s Fixed?This Hotfix addresses the following 3 issues:Issue DescriptionSymptomsResolutionUnable to save employee that was added in YourSite Explorer...
View ArticleHotfix KB536401 - Fixes for Microsoft Exchange OAuth mail server connections...
Article ID: - Last Review: September 20, 2022What’s Fixed?This Hotfix addresses the following 4 issues:Issue DescriptionSymptomsResolutionWhen using OAuth connection with Exchange Online multiple...
View ArticleRelease Notes for MiContact Center Business version 9.4.1.0
Article ID: 52699 - Last Review: October 5, 2022INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.4.1.0.Note that there is both a SIP and MiVoice...
View ArticleHotfix KB537372 - Multiple fixes: Email Routing and Handling; Callback...
Article ID: - Last Review: October 20, 2022What’s Fixed?This Hotfix addresses the following issues:Issue DescriptionSymptomsResolutionRemoved the ability to add the variable...
View ArticleHotFix KB539318 - MiccSdk Slow Down - CPU Spike resulting in Web Ignite...
Article ID: 52703 - Last Review: Dec 6, 2022What’s Fixed?This Hotfix addresses the following issues:Applicable Platform(MiVB, Open SIP, Any)Issue DescriptionSymptomsResolutionAnyCustomer experiences...
View ArticleDetailed Release Notes for MiContact Center Business version 9.4.2.0
Article ID: 52704 - Last Review: December 16, 2022INFORMATIONPlease see the attached DRN document for details on the MiContact Center Business version 9.4.2.0.Note that there is both a SIP and MiVoice...
View ArticleSIP - Golden Rules documentation. Required Gateway Settings for MiVoice...
Article ID: 52448 - Last Review: January 3, 2023INFORMATIONThe attached article contains the required gateway settings when using a SIP media server with MiContact Center 8.1.0.1 or newer.In order to...
View ArticleHotFix KB539258 - Agent Group Performance by Agent report showing Agent Shift...
Article ID: 52705 - Last Review: January 6, 2023What’s Fixed?This Hotfix addresses the following issues:Applicable Platform(MiVB, SIP, Any)Issue DescriptionSymptomsResolutionAnyDuring summarization...
View ArticleHotfix KB540680 - Unable to execute or save MiVB or SIP voice queue workflow...
Article ID: 52706 - Last Review: January 9, 2023What’s Fixed?This Hotfix addresses the following issue:Applicable Platform(MiVB, Open SIP, Any)Issue DescriptionSymptomsResolutionMiVB and SIPIf you try...
View ArticleHotfix KB540487 - CCMWeb Path Traversal \ Arbitrary File Read Vulnerability Fix
Article ID: 52710 - Last Review: January 18, 2023What’s Fixed?This Hotfix resolves the following security issue detailed in CVE-2023-22854, and Security Advisory ID: 23-0001Applicable Platform(MiVB,...
View ArticleHotfix KB540484 - CCMWeb Path Traversal \ Arbitrary File Read Vulnerability Fix
Article ID: - Last Review: January 18, 2023What’s Fixed?This Hotfix resolves the following security issue detailed in CVE-2023-22854, and Security Advisory ID: 23-0001Applicable Platform(MiVB, Open...
View ArticleHotfix KB540438 CCMWeb Path Traversal \ Arbitrary File Read Vulnerability Fix
Article ID: 52708 - Last Review: January 18, 2023What’s Fixed?This Hotfix resolves the following security issue detailed in CVE-2023-22854, and Security Advisory ID: 23-0001Applicable Platform(MiVB,...
View ArticleHotfix KB540436 - CCMWeb Path Traversal \ Arbitrary File Read Vulnerability Fix
Article ID: 52707 - Last Review: January 18, 2023What’s Fixed?This Hotfix resolves the following security issue detailed in CVE-2023-22854, and Security Advisory ID: 23-0001Applicable Platform(MiVB,...
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