CCMWeb requesting domain login, and reports stuck in pending or failing
Article ID: 51465 - Last Review: , April 10th, 2012PROBLEMWhen opening the Contact Center Management website using the server's IP address you are prompted with a domain login dialogue. If you browse...
View ArticleYSE - Unknown error when trying to change queue configuration with Read/Write...
Article ID: 52303 - Last Review: June 30, 2015PROBLEMIn YourSite Explorer you attempt to change an element of the queue configuration (such as the queue's priority), but an Unknown Error occurs when...
View ArticleMiCC for Lync - When an agent attempts to warm-transfer an ACD call to...
Article ID: 53202 - Last Review: June 26, 2015SCENARIOWhen an agent attempts to warm-transfer an ACD call to another queue (by putting the ACD call on hold, calling the other queue, and then attempting...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: April 16, 2015INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
View ArticleCCM Build Versions
Article ID: 51035 - Last Review: July 3, 2015SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date.Friendly NameBuild VersionDate...
View ArticleWhat is the Updater service and what does it do?
Article ID: 50104 - Last Review: July 6, 2015Updater ServiceIntroduction The Updater Service is responsible for applying no-touch push deployment for all of our client and remote server applications...
View ArticleHotFix KB259819 - Ring Groups displaying inaccurate Calls Waiting count in...
Article ID: 52306 - Last Review: July 6, 2015PROBLEMThe QueueNow monitor is showing calls waiting, and a very high longest waiting statistic even though ring group members are available and taking...
View ArticleHotFix KB259840 - 5.10.7.0: Agent showing as Non-ACD after a warm transfer.
Article ID: 52305 - Last Review: July 6, 2015PROBLEMAfter an ACD call is answered, transferred to a second agent, then warm transferred back to the first the second agent shows as Non-ACD or Outbound...
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Telephone System Synchronization troubleshooting check list
When troubleshooting Telephone System Synchronization and validation issues please go through check-list below before escalating the issue: Telephone System Synchronization and validation will only...
View Article.Net Enterprise or Collector services are Unstable after CCM Server Restart...
Article ID: 52264 - Last Review: April 24, 2015 PROBLEM The CCM server has recently restarted (for example, due to a power outage). Since then, your have been seeing one or both of the following...
View ArticleMitel 3300 software versions lookup
Article ID: 51645 - Last Review: July 16, 2015INFORMATIONStarting with Mitel 3300 software build 10.x.x.x our documentation has referred to the software by it's MCD version instead. However, when...
View Article7.1.2.0 - Traffic reports are empty and traffic summarization fails with...
Article ID: 52291 - Last Review: June 9, 2015PROBLEMTraffic reports are empty and traffic summarization fails with "System.ArgumentException: Input string was not in a correct format" error....
View ArticleClient and Server Port Requirements
Article ID: 51887 - Last Review: April 29, 2014SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT...
View ArticleHOWTO - How to manually update the Contact Center Client applications
Article ID: 51439 - Last Review: April 22, 2015PROBLEMIn certain environments with high latency networks or low capacity bandwidth from the server to the client machines, it is possible for the Contact...
View ArticleHowTo - Make a Client Update Package to be deployed manually
Article ID: 52010 - Last Review: October 15, 2014PROBLEMWhen applying an update to the Enterprise Server that includes adjustments to the Client software, the server will (by default) try to push the...
View ArticleIVQ Abandoned Media shows fewer calls than Queue Now Abandoned Calls
Article ID: 53208; - Last Review: July 17, 2015PROBLEMIn Contact Center Client, the IVQ Monitor's Abandoned Media section shows a lower number of calls than the Queue Now Monitor's Abandoned Calls...
View ArticleConfiguring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: July 22, 2015NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
View ArticleContact Center Client Chat - Statement of support (July 22nd, 2015)
Article ID: 52309 - Last Review: July 22, 2015INFORMATIONPlease be advised that the internal instant messaging functionality provided by the Mitel Contact Center Client has moved to a “Return to...
View ArticleHotFix KB264491 - Ports displaying RNA (Ring No Answer),...
Article ID: - Last Review: July 22, 2015PROBLEMIn an environment with heavy port usage and large number of rules, memory usage for the RoutingInboundService would grow to an excessive level, causing...
View ArticleContact Center Client (CCC) Chat Troubleshooting / FAQ
Article ID: 50099 - Last Review: July 22, 2015NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
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