Contact Center Client Add/Remove device IDs window shows Agent Groups, on the...
Article ID: 52269 - Last Review: September 17, 2015 PROBLEM / SYMPTOMS After upgrading from CCM 6.x or prior to CCM 7.x, or after applying a new security role, the Add/Remove device IDs window for any...
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MiCC for Lync: YourSite Explorer generates fatal error on opening –...
Article ID: 52271 - Last Review: September 17, 2015PROBLEM / SYMPTOMSYourSite Explorer generates the following error when opening:eError 3/27/2015 2:33:14 PM Unhandled exception...
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Reports that you have run do not appear in CCMWeb > Report Inbox > Today’s...
Article ID:52776 - Last Review: September 17, 2015PROBLEM / SYMPTOMSReports that you have run do not appear in CCMWeb > Report Inbox > Today’s Reports.If you check the MiCC server’s hard drive,...
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MiCC for Lync – CCC Agent State Monitor shows an agent's Lync presence as...
Article ID: 52277 - Last Review: September 18, 2015 PROBLEM / SYMPTOMS The Contact Center Client Agent State Real-Time Monitor shows the agent's Lync presence as "Unknown", as shown in the image...
View ArticleMiCC for Lync: New Employees do not show up in the "Available Members" column...
Article ID: 52288 - Last Review: September 18, 2015PROBLEMOn an MiCC for Lync 5.10.x system, new ACD-enabled Employees do not show up in the "Available Members" column for an Agent Group, even after...
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How to Clear All Current Callback Requests (using SQL)
Article ID: 52301 - Last Review: September 18, 2015PROBLEMYou have a lot of callback requests, and you would like to clear them all. Right-clicking each one in the Contact Center Client Callback...
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MiCC for Lync - Script error during install referencing...
Article ID: 53203 - Last Review: September 18, 2015PROBLEMWhen running the 5.10.x installer (to install the MiCC for Lync product), you encounter a script error that says "An error has occurred with...
View ArticleIVQ Abandoned Media shows fewer calls than Queue Now Abandoned Calls
Article ID: 53208; - Last Review: September 18, 2015PROBLEMIn Contact Center Client, the IVQ Monitor's Abandoned Media section shows a lower number of calls than the Queue Now Monitor's Abandoned Calls...
View ArticleMCC 6.X and earlier - Chat with SSL - How To
Please follow the instruction included in the attached doument.
View ArticleHowTo - Limit branch reporting on workflows (Reduce CPU and Memory usage in...
Article ID: 52328 - Last Review: September 24, 2015PROBLEMRouting Media, RoutingInbound, or RoutingOutbound services are using an excessive amount of CPU and/or Memory resources. The SQL database may...
View Article7.X - When installing MiCC with remote SQL, you must install local SQL with...
Article ID: 52224 - Last Review: September 24, 2015PROBLEMWhen installing the MiContact Center software onto a server using a remote SQL instance, you encounter an error. SYMPTOMSAn error will be...
View ArticleHowTo - SMDR Reorder Buffer for Data Summarization
Article ID: 52200 - Last Review: September 24, 2015INFORMATIONThis article describes the SMDR Reorder Buffer configuration available in MiContact Center.SMDRReorderBufferReleaseIntervalInSeconds: This...
View ArticleIVR - Copy & Paste of rules links the rules instead of creating a seperate copy
Article ID: 52329 - Last Review: September 25, 2015PROBLEMIn the rules section of YourSite Explorer, if you copy a rule and then change that rule it will modify the original rule as well. EXAMPLE1. You...
View ArticleHowTo - Add a binding in IIS manager
Article ID: 52330 - Last Review: September 25, 2015INFORMATIONTo use SSL with a self signed certificate a binding for the port most be added using IIS Manager. Use the following steps:1. Open the...
View Article7.X - Understanding Estimated Wait Time calculations
Article ID: 52331 - Last Review: September 25, 2015INFORMATIONThis is the industry standard for the EWT calculation:Calculation A:If there are Devices Available to answer: (Average Talk Time * Position...
View Article7.X - Agents or Extensions not accessible when using a Security Role with...
Article ID: 52332 - Last Review: September 25, 2015PROBLEMA user with a Security Role that contains a Device List cannot see some devices in the Contact Center Client.SYMPTOMSThe Security Role is...
View ArticleHow To: Use the MiContact Center Redistributable Packager
Article ID: 52334 - Last Review: September 27th,2015 INFORMATION After a successful MiContactCenter installation, or during normal business operations, it may be requiredto manually re-run the...
View ArticleDSS0006 - Telephone System Synchronization failed due to Commit error
Article ID: 51724 - Last Review: June 6, 2013DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Commit. SEVERITYErrorIMPACTThe telephone system synchronization did...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: September 29th,2015 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of...
View ArticleChanging Microsoft SQL Server Default Collation
Article ID: 52321 - Last Review: August 12th, 2015PROBLEMDuring the installation of MiContact Center release 8.0 and above, the pre-requisite check warns (if upgrading) or fails (if newly installing)...
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