PROBLEM
After overnight maintenance Multimedia statistics were doubled. A manual summarization would add the day's statistics again.
CAUSE
The summarization logic that deletes the day's statistics from the database then re-writes them based on current configuration was not correctly clearing the multimedia tables.
RESOLUTION
This hotfix is to be applied onto 7.0.1.0.
1. Download the attached KB218492.EXE file to the Enterprise Server.
2. Double-click the KB218492.EXE file and follow the on-screen prompts.
3. Re-summarize any days from 7.0.1.0 installation to today, by going to the Contact Center Client =>Management =>Maintenance =>Summarize.
NOTE: Applying this hotfix will restart the prairieFyre services. In order to avoid service interruption we recommend installing the update after hours or during a scheduled maintenance window.
APPLIES TO
7.0.1.0
Keywords: 218492 KB218492 7.0.1.0 mcc multimedia email chat report double