HotFix KB217692 - Various reporting and IVR fixes

PROBLEM

This Hotfix addresses the following issues:

• The Agent Event report was double pegging an individual ACD call.
• The ACD duration between last account code input and call termination was incorrectly appearing in the interval in which that account code was entered.
• IQ DNIS Group Performance by DNIS report shows 1 fewer call offered/handled than the Queue Group Performance by Queue.
• IQ and IVR DNIS Group Performance by DNIS reports return 'no data' when site uses IVR.
• Transferring to a queue group by using a Queue Variable activity in IVR Routing fails. 

RESOLUTION

This hotfix is to be applied onto Version 7.0.1.0.

1. Download the attached KB217692.EXE file to the Enterprise Server.
2. Double-click the KB217692.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

7.0.1.0