Article ID: 52313 - Last Review: July 27, 2015
PROBLEM
When assigning an email signature you receive an error: Email signature file does not exist OR the Enterprise Server cannot access it.
This occurs when your templates folder is located on a network path (\\computerName\Template\filename or \\IPAddress\Template\filename)CAUSE
The Configuration service, and Ignite clients authenticate as local machine when authenticating with the network path.
RESOLUTION
Ensure that the network path holding your templates is accessible by everyone to read.
Write access is only needed for users who will be modifying templates (note that this includes local machine for the MiCC Enterprise Server).
APPLIES TO
7.X and newer
Keywords: email signature template templates folder path network