Article ID: 52317 - Last Review: August 6, 2015
PROBLEM
When performing a forecast you notice that the start time does not correspond with the configured setting in Historical data.
SYMPTOMS
In this scenario your WFS client is running on a client computer that is set to a different time-zone than the MiContact Center server. This causes a calculation error when determining the start time.
RESOLUTION
In order to perform this task the WFS client must be on a computer configured for the same time zone as the MiContact Center server.
APPLIES TO
WFS, all versions
Keywords: WFS workforce scheduling forecasting tool view start time historical time zone time-zone