WFM Connector - FTP not keeping local copy of data

PROBLEM

When configuring the WFM Connector, you specify an FTP server, and check the box to Keep local files.  When testing, you find that a local copy is not being kept.

CAUSE

The WFM service does not receive configuration changes to it's behavior without a service restart. 

RESOLUTION

After making changes to Work Force Management in YourSite Explorer, restart the prairieFyre Workforce Management Service on the MiCC server.

NOTE: If you are using Impact 360, you must restart the prairieFyre Workforce Management Service on the Verint server as well.

APPLIES TO

MiCC all versions