What’s Fixed?
This Hotfix addresses the following 3 issues:
Issue Description | Symptoms | Resolution |
|---|---|---|
Unable to save employee that was added in YourSite Explorer using Pick User from active directory when system is configured to use windows authentication | After pressing “pick user” in YSE to pick an active directory user to import into YSE, you were unable to save that employee due to an incorrect validation error | No longer will get validation error on password when windows authentication is configured. |
Emails could stop being pulled into the system when multiple IMAP expunge failures cause emails to not be moved to processed folder | Emails no longer come into the system once we get more than 10 flagged as deleted and unable to be moved to processed folder | Improved logic to handle this error situation and properly unflag the item in inbox as deleted in order for it to be retried again. |
Global Reply Template name that has a slash in it can cause issues with email handling | Agents handling emails and using global reply templates would see errors if the global reply template had a slash in the name | Properly escaping names with slashes |
Cumulative Fixes Included
The following previous hotfixes are also included in this hotfix:
Hotfix | Description | Link |
|---|---|---|
KB536401 | Fixes for Microsoft Exchange OAuth mail server connections and Web Ignite Callback Widget issue | https://mitel.custhelp.com/app/answers/answer_view/a_id/1018450/242437553 |
Environment
MiContact Center Business
Installation
This Hotfix is to be installed onto MiContact Center Business version 9.4.0.0
Go to https://www.mitel.com
Click the Login button.
Click the Sign in button under MiAccess.
On the left, select the Software Download Center.
Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.4.0.0 and 9.4.0.0 HotFixes.
Download the "MiCC Hotfix KB536902.exe" Hotfix to the MiContact Center server.
Double-click the MiCC HotFix KB536902.exe and follow the on-screen prompts.
Wait for the repackager and auto-updates to complete.
NOTE: Applying this Hotfix will restart the MiContact Center services. To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.