What’s Fixed?
This Hotfix addresses the following issues:
Applicable Platform | Issue Description | Symptoms | Resolution |
|---|---|---|---|
Any | Customer experiences spike in CPU usage at times by MICCSDK | Agents getting disconnected on Web Ignite | Performance optimization fix given , which reduces load on CPU from MICCSDK |
Any | Agents unable to see dashboard and queues | The agents unable to see the queues and dashboard items , for which they have permission to view under certain circumstances. | Security role updating is optimized in MICCSDK and also in Configuration service , when Data sync from MIVB happens via Your site Explorer. Security role cache mechanism is optimized in MICCSDK. |
Cumulative Fixes Included
The following previous hotfixes are also included in this hotfix:
Hotfix | Description | Link |
|---|---|---|
KB538335 | Fixes for DTMF digits are missed or not being passed to PBX correctly | |
KB537372 | Fixes: Email Routing and Handling; Callback Dashboard \ Monitor; Backup Restore; IVR Excel Data Provider | |
KB536902 | Fixes: Unable to save employee added via Pick user from Active directory and Email processing fixes and improvements | |
KB536401 | Fixes for Microsoft Exchange OAuth mail server connections and Web Ignite Callback Widget issue |
Environment
MiContact Center Business
Installation
This Hotfix is to be installed onto MiContact Center Business version 9.4.0.0
Go to https://www.mitel.com
Click the Login button.
Click the Sign in button under MiAccess.
On the left, select the Software Download Center.
Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.4.0.0 and 9.4.0.0 HotFixes.
Download the "MiCC Hotfix KB539318.exe" Hotfix to the MiContact Center server.
Double-click the MiCC HotFix KB539318.exe and follow the on-screen prompts.
Wait for the repackager and auto-updates to complete.
NOTE: Applying this Hotfix will restart the MiContact Center services. To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.