HowTo - Use the MiContact Center Management website with Active Directory authentication

Article ID: 52235 - Last Review: January 13, 2015

PROBLEM

In an environment using Active Directory authentication for your MiContact Center software, the auto login in the MiContact Center Management website (CCMWeb) fails.

CAUSE

There are several possible reasons why Active Directory auto login to CCMWeb fails. Generally, this problem arises when the browser is not configured to pass the windows credentials through, and the web site is not configured to use Windows Authentication.   

TROUBLESHOOTING

IIS Settings

1. Verify that Windows Authentication is installed in IIS.
2. Configure the web site to use Windows Authentication.

To configure the web site:

1. Open the IIS Management snapin.
2. In the left pane select Sites, click Default Web Site, and then click CCMWeb.
3. Select Authentication.
4. Make sure that Anonymous Authentication is disabled, and that Windows Authentication is enabled.
 

Browser Settings

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Security tab, Trusted Sites, and then click the Custom level.
    NOTE: Ensure that the CCMWeb address is the only address in Trusted Sites, or the browser will relay these credentials to others.
4. In the User Authentication section select Automatic logon with current user name and password.

5. Click the Advanced tab.
6. In the Security section make sure that Enable Integrated Windows Authentication is checked.

APPLIES TO

MiCC 7.X using Active Directory authentication 

Keywords: active directory ad auth authentication ccmweb website management micontact contact center