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How to Create a Support Package
Article ID: 50984 - Last Review: January 5, 2015SUMMARYThis article shows how to create a support package within the MiContact Center software. Please note,these instructions may differ slightly by...
View ArticleIgnite - Performance issues when running on a virtual machine, or over a...
Article ID: 52042 - Last Review: January 6, 2015PROBLEMIgnite is using the equivalent of one full CPU core in processing power. SYMPTOMSIf you are running your Ignite client on a virtual machine, or...
View ArticleMitel 3300 software versions lookup
Article ID: 51645 - Last Review: January 8, 2015INFORMATIONStarting with Mitel 3300 software build 10.x.x.x our documentation has referred to the software by it's MCD version instead. However, when...
View ArticleRemote IVR - Changes to IVR configuration not synchronizing to remote IVR...
Article ID: 52233 - Last Review: January 12, 2015PROBLEMYou make a change to an IVR workflow, prompt, or subroutine but that change is not being synchronized to the remote IVR server. SYMPTOMSA restart...
View ArticleDetailed Release Notes - Version 5.10.6.0
Article ID: 52234 - Last Review: January 12, 2015INFORMATIONFor the detailed releasenotes for MiContact Center for Microsoft Lync Version 5.10.6.0, please see the attached PDF document. APPLIES...
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HowTo - Use the MiContact Center Management website with Active Directory...
Article ID: 52235 - Last Review: January 13, 2015PROBLEMIn an environment using Active Directory authentication for your MiContact Center software, the auto login in the MiContact Center Management...
View ArticleInstalling CCM on Windows 2012
Article ID: 51798 - Last Review: March 22, 2013INFORMATION Installing CCM or IVR onto a Windows 2012 carries with it a few unexpected challenges. Below we've outlined the maint two points:The CCM...
View Article7.0 MCC - Excel query is failing in the multimedia subroutine
Article ID: 52104 - Last Review: January 26, 2015PROBLEMYou use Excel as a database provider for multimedia workflows (email, chat, etc), the Excel Query is failing due to "SEHException" in the Routing...
View ArticleStatement of Support - Ring Groups, and ACD Express
Article ID: 51783 - Last Review: January 28, 2015INFORMATIONprairieFyre's Contact Center Management software is primarily an ACD reporting suite, and as such there are some forms of call routing...
View ArticleHowTo: Recreate the PFDSCACHE files safely
Article ID: 51892 - Last Review: January 29, 2015INFORMATIONUnder some circumstances deleting the PFDSCACHE is recommended in order to clear the cached data. In order to do this safely, we recommend...
View ArticleWFS - Workforce Scheduling client receiving Network Congestion errors
Article ID: 52236 - Last Review: February 3, 2015PROBLEMWhen using the Workforce Scheduling client you encounter repeated network congestion errors.CAUSEThis can be cause by network delays exceeding...
View ArticleSXERR_MUTEX_PROBLEM error when trying to remove or change a MakeBusy state
Article ID: 52237 - Last Review: February 3, 2015PROBLEMWhen attempting to remove or change a MakeBusy state, you receive a SXERR_MUTEX_PROBLEM error. SYMPTOMSThis occurs after a MiVoice Business...
View Article5.10.6.0 - HowTo: hide the customer details in Extended ACD presence information
Article ID: 52238 - Last Review: February 3, 2015PROBLEMCurrently in MiContact Center for Microsoft Lync we push extended ACD states to contact lists so agents can review the ACD presence of other...
View Article5.10.6.0 - HowTo: set Lync to provide ACD presence in other languages
Article ID: 52239 - Last Review: February 3, 2015PROBLEMIn MiContact Center for Microsoft Lync Version 5.10.6.0 we support English, German, Dutch, and French languages for ACD presence. RESOLUTIONThe...
View ArticleSQL Replication - Statement of support
Article ID: 52240 - Last Review: February 4, 2015INFORMATIONMiContact Center does not support SQL configured for Replication of it's databases. We have encountered issues where our software attempting...
View ArticleCCM Build Versions
Article ID: 51035 - Last Review: February 4, 2015SUMMARYThe attached document contains each CCM version (eg: 6.0.2.1), their build number (6.0.03083.1), and release date.Keywords: ccm contact center...
View ArticleConfiguring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: February 6, 2015PROBLEMYour site is using CCC chat, but some client computers also have Microsoft Lync installed. In version 7 of the MiContact Center software, we...
View ArticleReporting on SIP Trunks
Article ID: 51488 - Last Review: , February 9, 2015INFORMATIONNOTE: In order to report on any trunks, it must be configured in YourSite Explorer.In order for the prairieFyre software to report...
View ArticleHowTo - FTP Process for uploading files to MiContact Center customer support
Article ID: 52241 - Last Review: February 9, 2015INFORMATIONWhen troubleshooting an issue with MiContact Center support you may be asked to provide logs or support packages which are too large for...
View ArticleCFG0026 - YSE Profile Mismatch
Article ID: 51932 - Last Review: February 9, 2015DESCRIPTIONThis exception occurs most commonly after an upgrade. It indicates a version mismatch between YourSite Explorer and the cached Profile data....
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