HowTo: Recreate the PFDSCACHE files safely

INFORMATION

Under some circumstances deleting the PFDSCACHE is recommended in order to clear the cached data.   In order to do this safely, we recommend deleting specific items, rather than the entire folder.

Deleting the PbxConfig file in a multi-PBX environment can cause problems if a manual Telephone System Synchronization is performed, resulting in devices from other PBXs being disabled.

Deleting the LocationTree file is not necessary, and recreating it is very processor intensive.

INSTRUCTIONS

1. Go to YourSite Explorer.
2. Click the Tools tab at the top.
3. Click Reset Clients.  This will push the configuration to all clients again.

If this does not work, then try deleting the pfdscache.
1. Go to C:\ProgramData\pfdscache\
    NOTE: The \ProgramData\ folder is hidden. You will need to ensure that you can view hidden files and folders.
2. Delete or move to a backup location all files that begin with CACHE.
3. Do not delete the PbxConfig file or the LocationTree.

APPLIES TO

CCM and CCC