5.10.7.0 / 7.1.2.0 - When registering an IVR Endpoint to an SBS/SBA you cannot transfer calls to any Internal/External destination

PROBLEM

When registering an IVR Endpoint to an SBS/SBA you cannot transfer calls to any Internal/External destination. 

RESOLUTION

On the all IVR servers, you will need to add a manual configuration. 
1. Go to [InstallDir]\CCM\Services\RoutingMediaService\.
2. Open the RoutingMediaService.exe.config file in an editor such as Notepad.
3. Find the <Mitel.Ucma.Properties.Settings>section.
4. Add the following, and put your domain in the string section:

     <setting name="TrustedServers" serializeAs="Xml">
          <value>
               <ArrayOfString xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
               xmlns:xsd="http://www.w3.org/2001/XMLSchema">
                    <string>YOUR FQDN HERE<string>
               </ArrayOfString>
          </value>
     </setting>

5. Save the file.
6. Restart the RoutingMedia service.

APPLIES TO

MiCC4Lync 5.10.7.0 with IVR 7.1.2.0