Excessive IIS logging after rebooting the server.
Article ID: 52253 - Last Review: March 26, 2015PROBLEMIn rare cases after rebooting the MiContact Center server the IIS logs grow very quickly. SYMPTOMSThe IIS logs are full of SignalR events...
View ArticleDetailed Release Notes - 7.1.2.0
Article ID: 52254 - Last Review: March 31, 2015INFORMATIONSee the attached .PDF file for the Detailed Release Notes (DRN) for MiContact Center 7.1.2.0. APPLIES TO7.1.2.0 Keywords: detailed release...
View ArticleDetailed Release Notes - 5.10.7.0
Article ID: 52255 - Last Review: March 31, 2015INFORMATIONSee the attached .PDF file for the Detailed Release Notes (DRN) for MiContact Center for Microsoft Lync 5.10.7.0. APPLIES TO5.10.7.0Keywords:...
View Article5.10.7.0 / 7.1.2.0 - When registering an IVR Endpoint to an SBS/SBA you...
Article ID: 52256 - Last Review: April 1, 2015PROBLEMWhen registering an IVR Endpoint to an SBS/SBA you cannot transfer calls to any Internal/External destination. This issue is present when running...
View ArticleExcessive number of short abandons pegging in VWM environment
Article ID: 51624 - Last Review: April 8, 2015PROBLEMIn some cases short abandons (roughly 3 seconds in length) are generated for calls that are being routed through IVR. WORKAROUNDNOTE: Depending the...
View Article7.1.2.0 - Short Outbound calls not displaying in Agent (Group) Performance...
Article ID: - Last Review: April 8, 2015PROBLEMIn 7.1.2.0 we introduced a Short Outbound statistic to reporting. Outbound calls of 20 seconds or less are considered "Short Outbound". In our Agent,...
View ArticleCondition by Branch report returns no data - Branch names truncated
Article ID: 52258 - Last Review: April 9, 2015PROBLEMWhen running a Condition by Branch report you may notice that the Branch System names are truncated. As a result, the report may not populate data...
View ArticleRemote IVR - Changes to IVR configuration not synchronizing to remote IVR...
Article ID: 52233 - Last Review: April 13, 2015PROBLEMYou make a change to an IVR workflow, prompt, or subroutine but that change is not being synchronized to the remote IVR server. SYMPTOMSA restart...
View ArticleAttendant Console reporting numbers not populating correctly in database
Article ID: 51759 - Last Review: April 16, 2015PROBLEMAttendant Console reports are coming back as No Data status.SYMPTOMSReports come back as No Data. If you check the Extensions section of YourSite...
View ArticleSalesForce - Best Practices
Article ID: 52032 - Last Review: September 6, 2013GENERAL INFORMATIONThe SalesForce Connector, available with our MiContact Center software runs on your client computers to allows them to use the...
View ArticleHOWTO - How to manually update the Contact Center Client applications
Article ID: 51439 - Last Review: April 22, 2015PROBLEMIn certain environments with high latency networks or low capacity bandwidth from the server to the client machines, it is possible for the Contact...
View ArticleMiCC for Lync: Best Practices when Provisioning New Queues
Article ID: 52261 - Last Review: April 22, 2015INTRODUCTIONHere are the best practices for provisioning a new queue in MiCC for Lync. Following these best practices will allow you to avoid problems...
View Article.Net Enterprise or Collector services are Unstable after CCM Server Restart...
Article ID: 52264 - Last Review: April 24, 2015 PROBLEM The CCM server has recently restarted (for example, due to a power outage). Since then, your have been seeing one or both of the following...
View ArticleWorkforce Scheduling (WFS) clients cannot connect
Article ID: 50623 - Last Review: April 24, 2015ProblemWorkforce Scheduling clients cannot connect to the serverSymptomsWhen opening the WFS client you will see the error:“A network-related or...
View ArticleBest Practices when Ugrading MCD on your PBX.
Article ID: 52262 - Last Review: April 22, 2015 INTRODUCTION This article presents best practices to follow when ugrading the MCD (Mitel Communications Director / MiVoice for Business) version on your...
View ArticleBest Practices when the Site Has Experienced a Power Outage or Other...
Article ID: 52263- Last Review: April 22, 2015PROBLEMThe site has experienced a power outage, or another planned or unplanned PBX outage.This frequently results in issues with communication between the...
View Article7.0 EMail server configuration - Exchange 2007
Article ID: 51973 - Last Review: April 24, 2015CREATING A NEW EMAIL ADDRESSNOTE: We recommend against using a Domain Administrator mailbox as your MCC EMail address, as Exchange imposes extra security...
View Article7.0 EMail server configuration - Exchange 2013
Article ID: 51975 - Last Review: April 24, 2015CREATING A NEW EMAIL ADDRESSNOTE: We recommend against using a Domain Administrator mailbox as your MCC EMail address, as Exchange imposes extra security...
View ArticleGolden Rules for configuring PBX options
Article ID: 50560 - Last Review: April 24, 2015INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
View Article7.1.x.x - Business Reporter (formerly Call Accounting) missing from YourSite...
Article ID: 52265 - Last Review: April 27, 2014PROBLEMAfter installing 7.1.x.x or upgrading, a site which is licensed for Business Reporter (formerly Call Accounting) finds that module is missing from...
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