Condition by Branch report returns no data - Branch names truncated

PROBLEM

When running a Condition by Branch report you may notice that the Branch System names are truncated.  As a result, the report may not populate data correctly for those truncated branches.

CAUSE

There is a limit of 25 characters for these names.  Any names over 25 characters will be truncated by the report.

RESOLUTION

This issue is resolved in MiCC Version 7.1.2.0 by increasing the maximum characters to 100.

In versions prior to 7.1.2.0, we advise that you reduce any branch names to 25 characters or less in order work around this limitation.  Note that this will not correct historical data, only newly collected data moving forward.

APPLIES TO

IVR 6.X, 7.X