HotFix KB232290 - Salesforce screenpop displays Path ID instead of Caller ID

Article ID: 52192 - Last Review: May 6, 2015

PROBLEM

One site experienced issues where the salesforce screenpop would display the Path ID in place of the Caller ID. 

RESOLUTION

This hotfix has several pre-requisites.  It must be installed onto Version 7.0.1.0.  Before installing the current hotfix, ensure that the following are installed in this order:

1. KB218492
2. KB180616
3. KB216697
4. KB217692
5. KB231056
6. KB231032 

Once the above hotfixes are installed in order, please do the following:

1. Download the attached KB232290.EXE file to the enterprise server.
2. Double-click the KB232290.EXE file and follow the on-screen prompts.

NOTE: Applying any hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying these hotfixes after hours or during a scheduled maintenance window.

APPLIES TO

7.0.1.0 

Keywords: 232290 KB232290 salesforce screenpop path ID caller