HotFix KB253459 - Workflow sending call down incorrect path

PROBLEM

In some rare cases, when blind transferring a call to an ACD path, the transfer clears the IVR port and then receives an SXERR_FEATURE_NOT_ALLOWED error from the MiVB almost immediately afterward.  The workflows are not yet closed off, and this results in the port trying to go down the failure branch of the workflow even though the port is already idle, resulting in unpredictable routing. 

RESOLUTION

This hotfix must be installed onto MiCC Version 7.0.1.0, with a specific set of hotfixes already installed (see step 1).

1. Ensure that the following HotFixes are installed in this order:

1. KB218492
2. KB180616
3. KB216697
4. KB217692
5. KB231032

2. Download the attached KB253459.EXE file to the MiContact Center server. 
3. Double-click the KB253459.EXE file and follow the on-screen prompts.

APPLIES TO

7.0.1.0