Article ID: 51723 - Last Review: May 7, 2015
DESCRIPTION
The telephone system synchronization failed and the area of its failure was Active directory.
SEVERITY
Error
IMPACT
The telephone system synchronization did not complete.
TROUBLESHOOTING STEPS
Checking the telephone system synchronization logs may indicate what caused the error. Telephone System Synchronization logs can be found in [Install Path]\CCM\Logs\ look for the prairieFyre.Services.DataSynchronizationService.TXT file.
1. Ensure that the Enterprise Server can reach the Domain Controller.
2. Ensure that the Enterprise Server is a member of the Domain.
APPLIES TO
6.0.2.0 and newer
Keywords: DSS0005 sync synchronize telephone system synchronization active directory domain even alarm