DSS0005 - Telephone System Synchronization failed due to Active Directory
Article ID: 51723 - Last Review: May 7, 2015DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Active directory.SEVERITYErrorIMPACTThe telephone system...
View ArticleALM0054 - Resiliency in Effect
Article ID: 51547 - Last Review: May 8, 2015DESCRIPTIONThe CCM server has detected that one or more devices being monitored have failed over to their resilient controller.SEVERITYMinor IMPACTNone....
View ArticleIVR - Importing the sample PCI Compliant workflow becomes blank when reloaded
Article ID: 52279 - Last Review: May 11, 2015PROBLEMAfter importing the Sample Workflow for PCI Compliant Systems, correcting all validation errors, and saving you reload the page or close YSE and...
View ArticleIgnite 7.1.2.1 - Known issues
Article ID: 52280 - Last Review: May 11, 2015INFORMATIONThe text editing engine for Ignite was updated in MiCC Version 7.1.2.1, allowing us to introduce a new and improved spell checker.Below are a...
View ArticleMAD0001 - Unable to connect to the maintenance alarm dispatcher
Article ID: 51339 - Last Review: May 12, 2015DESCRIPTIONThis error means that an attempt to connect the maintenance alarm dispatcher failed. This probably means the dispatcher is not running. If the...
View ArticleMAD0003 - Unable to find the SNMP memory mapped file
Article ID: 51341 - Last Review: May 12, 2015DESCRIPTIONThis error means that the PF alarm SNMP dll has not been loaded.SEVERITYErrorIMPACTAlarms will not be pushed to your SNMP software until this...
View Article6.0 CCM/IQ Application and Service log folder locations
.style1 { font-family: "Courier New"; font-size: 14px;}Article ID: 51070 - Last Review: May 15, 2015SUMMARYThis article contains the folder location (and filename) of each Contact Center Management,...
View ArticleMAD0002 - Unable to connect to the alarm feed
Article ID: 51340 - Last Review: May 12, 2015DESCRIPTIONThis error means that an attempt to connect to the alarm feed failed.SEVERITYErrorIMPACTThe color coded "gumdrop" at the bottom right of YourSite...
View ArticleHow to migrate your database to a new server
Article ID: 51964 - Last Review: May 13, 2015INFORMATIONWhen upgrading from a 6.0.X.X environment to 7.0.X.X you may wish to move to a new server as well. When doing this there are two ways of...
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HowTo - Disabling Delta Changes (reducing Config Service resource usage,...
Article ID: 52282 - Last Review: May 19, 2015INFORMATIONWhen committing changes in YourSite Explorer, the Config service pushes these changes to all necessary services and clients. This can result in...
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Config service reporting OutOfMemory exceptions
Article ID: 51884 - Last Review: May 20, 2015PROBLEMPoor performance on the Enterprise Server. When checking the Config Service log you find references to OutOfMemory exceptions. CAUSEOn busy sites...
View Article5.10.7.0 / 7.1.2.0 - When registering an IVR Endpoint to an SBS/SBA you...
Article ID: 52256 - Last Review: May 22, 2015PROBLEMWhen registering an IVR Endpoint to an SBS/SBA you cannot transfer calls to any Internal/External destination. This issue is present when running...
View ArticleIVQ does not show calls that abandon while ringing on an agent, only those...
Article ID: 52284 - Last Review: May 25, 2015PROBLEMIn CCC, the IVQ Monitor Abandoned Media section shows a lower number of calls than the Queue Now Monitor Abandoned Calls column.CAUSECalls which...
View ArticleHotFix KB180815 - Report emailing functionality intermittently failing...
Article ID: 52286 - Last Review: , 2015PROBLEMIntermittently reports weren't emailing out. RESOLUTIONThis HotFix must be installed onto MiCC Version 6.0.3.0.1. Download the attached KB180815.EXE to the...
View ArticleHotFix KB254986 - IVR Ports failing with Out Of Memory exception
Article ID: 52285 - Last Review: May 25, 2015PROBLEMIVR ports are becoming unresponsive. Logging indicates an Out Of Memory exception. SYMPTOMSIn the IVR port log you will see an error like the...
View ArticleMCC Agent Priority / Preferred Agent Option
Article ID: 50434 - Last Review: May 25, 2015Multimedia Preferred Agent is a feature by which a Multimedia email from customer X (identified by his/her email address) would be routed to the last agent...
View ArticleDetailed Release Notes: 7.1.2.1
Article ID: - Last Review: May 25, 2015INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center Version 7.1.2.1. APPLIES TO7.1.2.1 Keywords: DRN release notes 7.1.2.1
View ArticleAgent Idle time resets to zero if the Agent makes an Outbound Call or...
Article ID: 50021 - Last Review: September 17, 2013PROBLEMIn your realtime monitors, agent Idle times reset to zero after they handle a non-ACD or outbound call. SYMPTOMSThe PBX determines who will...
View ArticleAgent Group Presence changes not displaying in Contact Center Client
Article ID: 52289 - Last Review: May 25, 2015PROBLEMAfter a supervisor changes an agent's Group Presence settings using the right-click menu in an Agent State monitor, they open the Join/Leave Group...
View ArticleHow to Test SMTP Settings Using Telnet
Article ID: 52275 - Last Review: April 30, 2015WHEN TO USE THIS PROCEDUREThis procedure can be useful when the YourSite Explorer > Mail Servers > Test Mail Server button is returning a failure...
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