HowTo - Change the initial attempt time for abandon callbacks

INFORMATION

By default the IVR Callback engine will make the initial attempt on an abandon callback after 30 minutes.  In MiContact Center Version 7.1.2.0 we added a manual configuration to allow you to modify this value.

CONFIGURATION

1. On the MiCC server, go to [InstallDir]\CCM\Services\EnterpriseServer\.
2. Open the prairieFyre.Services.EnterpriseServer.exe.config file in an editor like Notepad.
3. Go to the bottom of the <prairieFyre.Services.EnterpriseServer.Properties.Settings> section
4. Insert the following:
    <setting name="DefaultAbandonedCallbackRequestExpiry" serializeAs="String">
        <value>30</value>
    </setting>
5. Change the value to the time desired.  This will be the delay between an abandoned call and the initial callback attempt in minutes (the above example shows the default 30 minutes).
6. Save the file.
7. Restart the prairieFyre .NET Enterprise Server service.

APPLIES TO

MiCC 7.1.2.0 and newer