HOWTO: Setup Remote IVR
Article ID: 51728 - Last Review: June 9, 2015INFORMATIONIt is possible to install IVR on a remote server in order to have it running independently rather than be co-located with the enterprise...
View Article7.1.2.0 - Traffic reports are empty and traffic summarization fails with...
Article ID: 52291 - Last Review: June 9, 2015PROBLEMTraffic reports are empty and traffic summarization fails with "System.ArgumentException: Input string was not in a correct format" error....
View ArticleEmail distribution of scheduled reports failing when using Exchange...
Article ID: 52290 - Last Review: June 2, 2015PROBLEMEmail distribution of scheduled reports is failing when using Exchange Online/Office 365.SYMPTOMSScheduled reports are being generated, but are not...
View Article7.0/7.1 CCM/IVR Application and Service log folder locations
Article ID: 52281 - Last Review: May 14, 2015SUMMARYThis article contains the folder location (and file name) of each Contact Center Management and IVR service and application.CLIENT LOGSWindows Vista...
View ArticleHow to perform a CCM or IQ license registration with no internet
Article ID: 51123 - Last Review: February 11, 2011PROBLEMYou are unable to license a CCM or IQ server when there is no internet access available.RESOLUTIONPerform an offline registration by providing a...
View ArticleData Collection Troubleshooting Checklist
Article ID: 50571 - Last Review: December 30, 2014Data Collection Troubleshooting Checklist for CCM 7.xWhen a system is not collecting data, please ensure the following questions are asked and...
View ArticleALM0115 - UCMA Platform Failed to Initialize
Article ID: 52221 - Last Review: November 10, 2014DESCRIPTIONThis error will appear on Router startup if a Lync media server comes online and there is an error with the configuration or installation of...
View ArticleUnable to drag and drop attachments into Ignite.
Article ID: 52293 - Last Review: June 15, 2015PROBLEMUsers are unable to drag and drop files onto the Ignite window in order to attache them to an email. WORKAROUNDClick the Add attachment button and...
View Article7.X - Agent Shift monitor does not accurately reflect the number of ACD...
Article ID: 52294 - Last Review: June 15, 2015INFORMATIONThe Agent Shift monitor has a column named ACD Count. In environments using email or multiple simultaneous chats, the ACD count does not...
View ArticleHowTo - Specify Spell Check dictionary languages in Ignite (7.1.2.1 and newer)
Article ID: 52295 - Last Review: June 16, 2015INFORMATIONBy default the Spell Checker in MCC checks against multiple available dictionaries, which includes a number of different languages. This could...
View ArticleHowTo - Enabling SNMP Agent for alarms
Article ID: 52296 - Last Review: June 16, 2015INFORMATIONMiContact Center includes an SNMP agent that enables you to monitor MiContact Center alarms through an SNMP manager. MiContact Center SNMP agent...
View ArticleHowTo - Change the initial attempt time for abandon callbacks
Article ID: 52297 - Last Review: June 15, 2015INFORMATIONBy default the IVR Callback engine will make the initial attempt on an abandon callback after 30 minutes. In MiContact Center Version 7.1.2.0...
View ArticleMiCC for Lync - Queue (Group) Performance reports pegging Dial Out Of Queue...
Article ID: 52298 - Last Review: June 17, 2015PROBLEMThe Queue (Group) Performance reports are showing fewer Interflowed calls than they should. This occurs on a site where Dial Out Of Queue is being...
View ArticleMiCC for Lync - After creating a new queue, calls are not being routed to agents
Article ID: 52299 - Last Review: June 17, 2015PROBLEMAfter creating a new queue, calls are not being routed to agents even though there are available agents. CAUSEThe order of operations in creating a...
View ArticleIVR Ports out of service after Ring Group deleted from PBX or set historical...
Article ID: 52300 - Last Review: June 18, 2015PROBLEMIVR ports are out of service after a ring group they belonged to was deleted or marked historical. SYMPTOMSIn real-time monitors the ports will be...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , June 25, 2015INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleWebchat Server - 64-bit support
Article ID: 51254 - Last Review: December 19, 2012INFORMATIONDespite supporting Microsoft Exchange Server 2007 64-bit (without it being co-located with the Customer Interaction Solutions Enterprise...
View Article5.10.3.0 - Detailed Release Notes
Article ID: 52083 - Last Review: January 6, 2015This is the list of all items for 5.10.3, released on Monday, January 6th, 2014. For more information, you can visit out Download Center to download our...
View Article7.1.x.x - Business Reporter (formerly Call Accounting) missing from YourSite...
Article ID: 52265 - Last Review: April 27, 2014PROBLEMAfter installing 7.1.x.x or upgrading, a site which is licensed for Business Reporter (formerly Call Accounting) finds that module is missing from...
View ArticleMicrosoft Lync Server - 5.10 GA Fix Pack 2
Article ID: 51270; - Last Review: August 25, 2011This is the list of all items for 5.10 GA Fix Pack 2, released on Monday, August 8 2011. For more information, you can visit out Download Center to...
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