RedBox - Call recordings not linked in Lifecycle reports if the recorded device contains an asterisk (*)

PROBLEM

When using RedBox Call Recording, your Lifecycle reports do not link a call recording to any device containing an asterisk (*). 

SYMPTOMS

In the raw MiTAI records, there is no --g record generated to link a recording. 

CAUSE

There is a known limitation in the RedBox Recording solution, which does not allow numbers with an asterisk in them to be accepted. 

RESOLUTION

If your configuration uses asterisks in your device dialables we recommend using the MiVoice Call Recording product instead of RedBox.

APPLIES TO

RedBox call recorder