Article ID: 52084 - Last Review: July 22, 2015
NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article: http://micc.mitel.com/kb/KnowledgebaseArticle52309.aspx
NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article: http://micc.mitel.com/kb/KnowledgebaseArticle52309.aspx
PROBLEM
Your site is using CCC chat, but some client computers also have Microsoft Lync installed. In version 7 of the MiContact Center software, we auto-detect if Lync is present and set the CCC Chat to Lync Integration by default. In a mixed environment (where some people have Lync and others don't) you may want to use CCC Chat so that everyone can communicate. In order to disable Lync integration, a configuration change is required.
INSTRUCTIONS
1. On the Enterprise Server, go to [InstallDir]\CCM\Services\ConfigService\ and open the GlobalAppSettingsEditor.exe.
2. Enter the following information:
- Application: ContactCenterClient.exe
- SectionGroup: AppSettings
- Name: UseCccChatOnly
- Value: true (this is case sensitive)
- Description: Enter a description here of why the change is being made. NOTE: There must be a value entered in this field to save.
3. Click Save. NOTE: It can take 1 to 5 minutes for this value to save. Wait for the confirmation message before closing the GlobalAppSettingsEditor.
APPLIES TO
7.0
Keywords: CCC Lync mixed Chat