CFG0005 - License Server Failure
Article ID: 51309 - Last Review: November 17, 2011DESCRIPTIONCommunication between the prairieFyre licensing server and the customers prairieFyre CCM server is not working.SEVERITYErrorIMPACTLicense...
View ArticleINTERNAL: How to Get Around Windows Authentication in the Lab (after loading...
Article ID: 52283; - Last Review: May 21, 2015PROBLEMIf a customer has Windows Authentication enabled, when you load their support package in the lab, you will not be able to log in, because their...
View ArticleALM0133 - Conversations stuck in Drafts
Article ID: 52204 - Last Review: August 18, 2015DESCRIPTIONYou have at least one file that should have been sent out (an agent reply) that has an attachment that windows can't index properly. This...
View ArticleDetailed Release Notes: 7.1.2.1
Article ID: 52287 - Last Review: May 25, 2015INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center Version 7.1.2.1. APPLIES TO7.1.2.1 Keywords: DRN release notes...
View ArticleGolden Rules for configuring PBX options
Article ID: 50560 - Last Review: August 20, 2015INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your...
View ArticleConfiguring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: July 22, 2015NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
View ArticleDeleting agents and queues vs setting them to historical only
.style1 { text-decoration: underline;}Article ID: 50951 - Last Review: August 26, 2015SUMMARYWhen you designate an extension, agent, or queue as historical reporting only, reports can be created for...
View ArticleDetailed Release Notes: 5.10.8.0
Article ID: 52322 - Last Review: August 28, 2015INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center for Microsoft Lync Version 5.10.8.0. APPLIES TO5.10.8.0Keywords:...
View ArticleDetailed Release Notes: 7.1.3.0
Article ID: 52323 - Last Review: August 31, 2015INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center Version 7.1.3.0. APPLIES TO7.1.3.0Keywords: DRN releasenotes...
View ArticleForeign Key Constraints
PROBLEMConfiguration data is not in sync in SQL which can cause failures to occur in the Contact Center Management website, the Contact Center Client, and Backup/Restore operations. Example: An agent...
View ArticleHow to set the logging level for Contact Center Client to "Verbose"
Article ID: 50226 - Last Review: September 3, 2015 INTRODUCTION This article describes how to set the logging level for Contact Center Client on client machines to Verbose to enable more detailed...
View ArticleRelease over release statistical changes for 7.1.X.X
Article ID: 52314 - Last Review: July 27, 2015CHANGES IN VERION 7.1.3.0The following table describes reporting changes to be expected when upgrading from Version 7.1.2.1 to Version 7.1.3.0.Tracking...
View ArticleMiCC for Lync 5.10.8 - Agents are offered multiple calls at the same time;...
Article ID: 52324; - Last Review: Sept 10, 2015SCENARIOOn a 5.10.8 site, agents are seeing multiple calls offered to them simultaneously. The calls will be ringing at the same time. This will happen...
View Article7.1.1.X - Default management subroutine is blank in non-english environment
Article ID: 52242 - Last Review: September 14, 2015PROBLEMAfter upgrading to 7.1.1.0 or 7.1.1.1 the default management subroutine is blank. CAUSEDuring the upgrade to 7.1.1.0 the system was missing a...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: July 17, 2015INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice...
View ArticleHotFix KB271951 - QueueNow monitor shows Ring Groups with ghost calls
Article ID: 52325 - Last Review: September 15, 2015PROBLEMWhen two calls come in near simultaneously, one of them may continue to display in the QueueNow monitor after it has been picked up. This...
View ArticleHowTo - Reset your profile layout in Ignite
Article ID: 52326 - Last Review: September 15, 2015PROBLEMIn Ignite, your layout has become modified in a way you do not wish, or your profile has become corrupted. RESOLUTIONIf you wish to reset your...
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MiCC for Lync: How To control the Enterprise Router service with commands
Article ID: 52272 - Last Review: April 30, 2015INTRODUCTIONIn CCM for Lync environments, it is possible to issue commands directly to the prairieFyre Enterprise Router service through a chat window in...
View ArticleHotFix KB271953 - Remote IVR reporting the error "There were not enough free...
Article ID: 52327 - Last Review: September 17, 2015PROBLEMRemote IVR ports become unresponsive. In logging it reports the error "There were not enough free threads in the ThreadPool to complete the...
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MiCC for Lync: Contact Center Client generates error upon opening, or when...
Article ID: 52270 - Last Review: September 17, 2015PROBLEM / SYMPTOMSContact Center Client generates an error when you go to open a new real-time monitor, or when you click a menu option.The error will...
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