How to set the logging level for Contact Center Client to "Verbose"

 

This article describes how to set the logging level for Contact Center Client on client machines to Verbose to enable more detailed event / error logging for the application in the PFShell log.

With the logging level in the PFShell log increased, it will be easier for Prairiefyre to investigate / debug certain issue with the Contact Center Client.

 

 

 1) On a client machine browse to the install location of your contact Center Client, by default this location is

C:\Program Files\prairieFyre Software Inc\CCM\Applications\ContactCenterClient

 

2) Within the Contact Center Client folder locate the ContactCenterClient.exe.config file, right click it and open it with Notepad.

 

3) In the open ContactCenterClient.exe.configfile locate the <appSettings> section

 

4) set the "LoggingLevel" value to 4