ELS0001 - Elasticsearch sniffing error caught. Unable to establish connection with Elasticsearch server

DESCRIPTION

One of the software component is unable to reach elasticsearch. This can be caused because of the following reasons:

1. Elasticsearch service is not running.
2. Elasticsearch service is not reachable over the network.

SEVERITY

High 

IMPACT

A connection to elasticsearch is required for the Multimedia component to function correctly.

TROUBLESHOOTING STEPS

Make sure Elasticsearch service is running under the windows services. Go to the windows services dialog by typing services.msc in the start menu.

If elasticsearch service is running and still the problem persists then follow the steps below: 

1. Open internet options from Control Panel or by typing internet options in the start menu.
2. Go to connections tab and click on the LAN settings
3. Uncheck the checkbox which says "Automatically detect the settings"
4. Make sure the storage service is running under the user permission. Go to the windows services dialog by typing services.msc in the start menu. Find the "MiContact Cernter Storage" service and right click on it
5. Go to Properties --> LogOn tab: Select this account checkbox and enter the credentials of the user and hit apply.

APPLIES TO

MiCC Version 8.0 and newer