Clik here to view.
MCC 8.0 - How to set EmailSizeLimitBytes in the Global Application Settings...
Article ID: 52336 - Last Review: October 1, 2015INFORMATIONAs of version 8.0, a setting has been added to Multimedia Contact Center to limit the size (in bytes) of all emails being sent from Ignite....
View ArticleHotFix KB273304 - Web Callbacks are not resolving the phone number correctly...
Article ID: 52337 - Last Review: October 5, 2015PROBLEMWeb Callbacks are not resolving the phone number correctly.SYMPTOMSYou will see an error like the following: Info: 2015-Jun-09 13:32:08.277...
View ArticleDSS0008 - Queue conversion failure
Article ID: 52338 - Last Review: October 5, 2015DESCRIPTIONA telephone system synchronization was unable to complete because a dialable on the media server has changed from a queue to a ring group....
View ArticleCFG0042 - Powershell 2.0 is not installed
Article ID: 52339 - Last Review: October 6, 2015DESCRIPTIONPowershell 2.0 was not successfully installed. SEVERITYHigh IMPACTPowershell is required for communication with a Microsoft Lync server....
View ArticleCFG0043 - The powershell Lync module is not installed
Article ID: 52340 - Last Review: October 6, 2015DESCRIPTIONThe Powershell Lync module has not been properly installed SEVERITYHigh IMPACTThe Powershell Lync module is required for communication with a...
View ArticleELS0001 - Elasticsearch sniffing error caught. Unable to establish connection...
Article ID: 52341 - Last Review: October 6, 2015DESCRIPTIONOne of the software component is unable to reach elasticsearch. This can be caused because of the following reasons: 1. Elasticsearch service...
View ArticleALM0146 - Update validation mismatch detected
Article ID: 52342 - Last Review: October 6, 2015DESCRIPTIONIn Version 8.0, the MiCC Setup Deployment on the Enterprise Server hashes the .ZIP files that will be downloaded by client machines and stores...
View ArticleCFG0019 - Couldn't load license agreement file
Article ID: 52345 - Last Review: October 6, 2015DESCRIPTIONThis is an error that occurs in the MiCC Installer whereby it is loading the License page (which contains the license agreement and license...
View ArticleALM0152 - Storage path is not accessible from the Storage Service
Article ID: 52343 - Last Review: October 6, 2015DESCRIPTIONIf the Storage path is a UNC path (ex: \\10.33.28.98\TestStorage), you will get these alarms (along with errors in the StorageService.log and...
View ArticleALM0153 - Storage path is not accessible from MCCWa
Article ID: 52344 - Last Review: October 6, 2015DESCRIPTIONIf the Storage path is a UNC path (ex: \\10.33.28.98\TestStorage), you will get these alarms (along with errors in the StorageService.log and...
View ArticleCFG0021 - Microsoft IIS is not installed
Article ID: 52346 - Last Review: October 6, 2015DESCRIPTIONThis error is thrown when you're running the MiCC Installer and IIS cannot be installed. SEVERITYCritical IMPACTMiCC functionality will not...
View ArticleCFG0022 - Not enough hard drive space
Article ID: 52347 - Last Review: October 6, 2015DESCRIPTIONThis MiCC Error will be triggered with 2 different severities:1. Warning: The installer iterates all of the fixed drives (hard drives, no...
View ArticleALM0155 - Elasticsearch is down
Article ID: - Last Review: October 6, 2015DESCRIPTIONThis alarm is raised when Elasticsearch does not respond to connection attempts, search queries, and indexing (read/write) requests.SEVERITYHigh...
View ArticleCFG0024 - Missing deployment package
Article ID: 52350 - Last Review: October 6, 2015DESCRIPTIONYou see this error when you're running the MiCC Installer and the "Hard Drive Space" pre-requisite is being checked (to see if you have enough...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: October 6, 2015TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleUnable to add more remote IVR nodes with Network License
Article ID: 51922 - Last Review: October 6, 2015PROBLEMOn a site with a CCM network License and only one IVR Starter Pack, customers can add more media servers but not Remote IVR Nodes. RESOLUTION·...
View ArticleCFG0023 - Not enough RAM
Article ID: 52349 - Last Review: October 6, 2015DESCRIPTIONThe installer has determined that you do not meet the minimum required RAM for a MiCC server.SEVERITYHigh IMPACTThe installation will not...
View ArticleIVR - After restoring a backup, the RoutingInbound is in a Ring-No-Answer state
Article ID: 52351 - Last Review: October 7, 2015PROBLEMAfter restoring a backup, the RoutingInbound service is putting all IVR ports into a Ring-No-Answer state. SYMPTOMSYou will see an error in the...
View ArticleHowTo: 8.0 - Configure the Storage Service to Junk "bounce detected" emails...
Article ID: 52352 - Last Review: October 7, 2015INFORMATIONWhen the Storage Service detects certain header information from the sending mail server it can intercept bounce messages before they need to...
View ArticleRestoring a backup - Lab versus Live restore options
Article ID: 52353 - Last Review: October 7, 2015INFORMATIONWhen restoring a backup users will now be presented with a choice of Lab Restore or Live Restore.A Lab Restore is intended for use when you...
View Article