7.1 - Ring Groups: When a call is delivered to a ring group, the members go from Idle to Absent in real-time

PROBLEM

When a call is delivered to a ring group, a member (extension) changes from Idle to Absent state. 

RESOLUTION

To resolve this issue, you must correct the extension's configuration in the PBX.

1. Open ESM.
2. Go to the User and Devices form and select the Extension then click Change.
3. Uncheck the ACD Enabled flag.
4. Click Save.

APPLIES TO

7.1