White Paper: Administrative Installations Using System Management Software
Article ID:52183 - Last Review: August 18th 2014SummaryThe attached white paper provides general guidance on deploying the MiContact Center Client Component Pack (CCP) through the use of administrative...
View ArticleHotFix KB231722 - Email messages lost from SearchStorage after server reboot
Article ID: 52184 - Last Review: August 22, 2014PROBLEMA number of email messages become lost in the SearchStorage folder after a server reboot. RESOLUTIONThis hotfix is to be applied onto Version...
View ArticleCurrent release Hotfixes and Software information
Article ID: 51897 - Last Review: August 22, 2014Currently Shipping: Version 7.0.1.0HOTFIXES FOR THIS RELEASEKB97599 - IQ Compatibility issues with MiCC 7.0 - This hotfix is only needed if you are...
View ArticleALM0126 - Media server synchronization failed
Article ID: 52185 - Last Review: August 25, 2014DESCRIPTIONThe last media server telephone system settings synchronization has failed. Synchronization could be triggered manually or be a part of...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: January 31, 2013TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleIVR - Best Practices and Performance Considerations
Article ID: 52050 - Last Review: November 22, 2013BEST PRACTICESFor a general Best Practices guide for the entire Contact Center Solution, please see this article .IVR Best PracticesUtilize subroutines...
View ArticleRemote SQL with Windows Authentication
Article ID:51295; - Last Review: August 27th, 2014SummaryThis article has been replaced by the following white paper. http://micc.mitel.com/kb/KnowledgebaseArticle52186.aspx
View ArticleWhite Paper: Configuring MiContact Center Active Directory Synchronization...
Article ID: 52186 - Last Review: August 27th, 2014SummaryThe attached white paper provides best practices, guidance, and step by step instructions on configuring MiContact Center to utilize the Active...
View ArticleALM0122 - Storage service is not polling
Article ID: 52019 - Last Review: August 19, 2013DESCRIPTIONThe Storage Service is not polling emails from the configured Mail Servers or the polling process is taking a long time to...
View ArticleRing Group Configuration Requirements for MiContact Center Real Time & Reporting
Article ID: 52187 - Last Review: September 3, 2014SUMMARYIn order to achieve proper functionality for real time and reporting of Ring Groups as part of the MiContact Center real time and reporting...
View Article7.1 - Ring Groups: When a call is delivered to a ring group, the members go...
Article ID: 52188 - Last Review: September 5, 2014PROBLEMWhen a call is delivered to a ring group, a member (extension) changes from Idle to Absent state. RESOLUTIONTo resolve this issue, you must...
View ArticleCalls Into Queues Take 15 to 30 Seconds Before Answered by the Queue
Article ID: 52189 - Last Review: September 12th, 2014PROBLEMWhen calling or transferring voice calls in MiContact Center for Lync, calls may ring for 15 to 30 seconds before the voice queue actually...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , September 15, 2014INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleTelephone System Synchronization failing with RingGroupMemberData error
Article ID: - Last Review: September 16, 2014PROBLEMWhen attempting to perform a Telephone System Synchronization you receive an error warning of RingGroupMemberData. SYMPTOMSIn the DataService...
View ArticleHotFix KB180616 - Additional logging and realtime fixes
Article ID: 52191 - Last Review: September 15, 2014PROBLEMThis hotfix was built to correct multiple issues.Additional logging in WorkForce Scheduling.Cancelling Worktimer via an Agent State by Time...
View ArticleHotFix KB232290 - Salesforce screenpop displays Path ID instead of Caller ID
Article ID: 52192 - Last Review: September 15, 2014PROBLEMOne site experienced issues where the salesforce screenpop would display the Path ID in place of the Caller ID. RESOLUTIONThis hotfix has...
View ArticleSQL Views - Advanced Data Access Guide
SummaryThe following guide provides information about SQL Views.The SQL Views are already installed as part of the CCM. The ZIP file attached is a guide explaining how to use them.(Extract the files...
View ArticleHotFix KB233742 - 7.1: Unable to add a multimedia queue when licensed for...
Article ID: 52193 - Last Review: September 19, 2014PROBLEMIn a Business Edition licensed environment with the Multimedia licensed option, you can create a Chat or Email media server, but not a queue....
View ArticleMiContact Center Version 7.1.0.0 initial download contained Remote IVR error
Article ID: 52194 - Last Review: September 23, 2014INFORMATIONMiCC Version 7.1 was prematurely released on September 8th. If you downloaded the installer for 7.1 on or before September 8th you must...
View ArticleHotFix KB233779 - IVR becomes unresponsive on Menu Activity with Dutch...
Article ID: 52195 - Last Review: September 23, 2014PROBLEMThe IVR becomes unresponsive on Menu Activity with Dutch Regional Settings RESOLUTIONThis hotfix is to be installed onto Version 7.1.0.0.1....
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