Article ID: - Last Review: October 6, 2015
DESCRIPTION
This alarm is raised when Elasticsearch does not respond to connection attempts, search queries, and indexing (read/write) requests.
SEVERITY
High
IMPACT
The Storage Service cannot function, and search queries in multimedia will be non-responsive.
TROUBLESHOOTING STEPS
1. Collect a support package using the Contact Center Client.
2. Restart the Elasticsearch service.
3. Contact support to investigate the cause of the service failure.
APPLIES TO
MiCC Version 8.0 or newer
Keywords: ALM0155 elasticsearch down