HotFix KB273338 - Multiple ACD calls offered to a single agent

Article ID: 52368 - Last Review: October 30, 2015

PROBLEM

Intermittently a single ACD agent is offered multiple ACD calls at once. 

RESOLUTION

This Hotfix is to be installed onto MiContact Center for Microsoft Lync Version 5.10.8.0. 

1. Download the attached KB273338.EXE file to the Enterprise Server.
2. Double-click the KB273338.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC for Lync V 5.10.8.0 

Keywords: multiple acd calls agent hotfix lync