HotFix KB273338 - Multiple ACD calls offered to a single agent
Article ID: 52368 - Last Review: October 30, 2015PROBLEMIntermittently a single ACD agent is offered multiple ACD calls at once. RESOLUTIONThis Hotfix is to be installed onto MiContact Center for...
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MCC 8.0 - How to set EmailSizeLimitBytes and UseSmtpSizeLimit in the Global...
Article ID: 52336 - Last Review: November 2, 2015INFORMATIONAs of version 8.0, two settings have been added to Multimedia Contact Center to limit the size (in bytes) of all emails being sent from...
View ArticleSecurity Bulletin 15-0007-001: Possible HTTP Redirect vulnerability in MiCC...
Article ID: 52333 - Last Review: September 28, 2015OVERVIEWThis security bulletin provides product-specific details on the vulnerability described in Mitel Security Advisory 15-0007 Visit...
View ArticleMiCC for Lync - HowTo: Configure a site to work with SBS/SBA
Article ID: 52245 - Last Review: March 5, 2015INFORMATIONWhen the UCMA application transfers a call to a remote user on SBS/SBA, the SBS/SBA needs to be trusted by the Router. If not, an internal call...
View ArticleMitai Issues with MCD 7.1 PR1
Article ID: 52315; - Last Review: July 29, 2015MCD 7.1 PR1 has a known issue where PBXs with this load will sometimes stop sending MiTAI. Many MiCC functionalities rely on the Mitai stream, as such if...
View ArticleHowTo: Configure multimedia chats transcripts to display timestamps
Article ID: 52370 - Last Review: November 13, 2015INFORMATIONIn MiContact Center Version 8.0 we have added a configuration option to determine whether timestamps will be displayed in your chat...
View ArticleQueue Now monitor shows no calls offered/handled
Article ID: 517126 - Last Review: November 23, 2012PROBLEMIn Contact Center Client, the Queue Now monitor shows no calls being offered or handled, or Queue Performance reports show zeros for offered...
View ArticleAnti-Virus Compatibility Issue - Symantec Endpoint Protection SONAR
Article ID: 52374 - Last Review: November 17, 2015PROBLEMSymanetec Endpoint Protection includes a module known as SONAR which injects itself into some applications in order to better monitor for...
View ArticleInstalling CCM on Windows 2012
Article ID: 51798 - Last Review: March 22, 2013INFORMATION Installing CCM or IVR onto a Windows 2012 carries with it a few unexpected challenges. Below we've outlined the main two points:The CCM...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: October 6, 2015TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleMCC - Personal Dictionaries for spell checker no longer used in Version 8.0...
Article ID: 52375 - Last Review: November 18, 2015INFORMATIONThe spell checker used in Ignite in MiContact Center Version 8.0 and newer uses a global dictionary stored on the MiCC server. If you are...
View ArticleCCMRunTimeServices database is frequently stopping and restarting
Article ID: 52376 - Last Review: November 18, 2015PROBLEMThe CCMRunTimeServices database is stopping and starting frequently throughout the day. SYMPTOMSThe Event Viewer has numerous entries reporting:...
View ArticleWFS Forecasting - Ring Group data is not supported
Article ID: 52377 - Last Review: November 18, 2015INFORMATIONRaw call data from Ring Groups did not map correctly for forecasting purposes, causing potentially inaccurate data to be generated. As...
View ArticleIVR - An IVR port is Idle, but the device log shows it stuck in an infinite loop
Article ID: - Last Review: November 18, 2015PROBLEMAn IVR port is Idle, but the device log for that port is showing an infinite loop. SYMPTOMSIn the RoutingInbound log (or IVRInbound in previous...
View ArticleCreating an administrative installation package
Article ID: 50088 - Last Review: June 12, 2014INFORMATIONThis article will go through the process of performing an .MSI installation of the Client Component Pack onto a client computer so that you can...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: November 19th 2015 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of...
View ArticleIVR - Remote IVR Port status shows as Unknown
Article ID: 51731 - Last Review: November 20, 2015PROBLEMRemote IVR port status shows as Unknown in the Contact Center Client Port monitor. SYMPTOMSDespite the ports being in a working state and no...
View ArticleHOWTO: Setup Remote IVR
Article ID: 51728 - Last Review: November 20, 2015INFORMATIONIt is possible to install IVR on a remote server in order to have it running independently rather than be co-located with the enterprise...
View ArticleIVR - Remote IVR not submitting callbacks
Article ID: 51730 - Last Review: November 20, 2015PROBLEMRemote callbacks are not being submitted to SQL and thus are not processed. SYMPTOMSDespite the IVRInbound log showing the callback being...
View ArticleALM0117 - Duplicate reporting numbers present
Article ID: 51673 - Last Review: November 27, 2015DESCRIPTIONThe media server is licensed for Call Accounting and there are real-time agent reporting numbers that are also programmed as real-time,...
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