HowTo: Configure multimedia chats transcripts to display timestamps

Article ID: 52370 - Last Review: November 13, 2015

INFORMATION

In MiContact Center Version 8.0 we have added a configuration option to determine whether timestamps will be displayed in your chat transcripts. 

CONFIGURATION

In order to enable timestamps in your chats, you must make the following configuration change on the server.

1. Go to [InstallDir]\MiContact Center\Services\COnfigService\ .
2. Launch the GlobalAppSettingsEditor.exe .
3. Fill in the following details:

• Application:  RoutingMediaService.exe
• SectionGroup: Mitel.Routing.Common.Properties.Settings
• Name: DisplayTimeStampInChatTranscript
• Value: true  (or set to false to hide time stamps)
• Description: (you can enter anything here, but you must enter something in order to save)

4. Click Save.  Note that it can take 30 to 60 seconds to complete the save.  Wait for the confirmation prompt.

APPLIES TO

MiCC Version 8.0 and newer 

Keywords: chat transcript transcripts time stamp timestamp