HotFix KB180616 - Additional logging and realtime fixes

PROBLEM

This hotfix was built to correct multiple issues.

• Additional logging in WorkForce Scheduling.
• Cancelling Worktimer via an Agent State by Time monitor would only work correctly once.
• Workforce Management is automatically mapping values to the default Media Server. 
• Delays of up to 2 minutes when executing a scheduled DND or DND-removal of a large number of queues.

RESOLUTION

This Hotfix is to be installed onto Version 7.0.1.0.

1. Download the attached KB180616.EXE file to the Enterprise Server.
2. Double-click the KB180616.EXE file and follow the on-screen prompts.

NOTE: Installing this update will restart the prairieFyre services.  In order to avoid service interruption we recommend applying this hotfix after hours or during a scheduled maintenance window. 

APPLIES TO

7.0.1.0