MCC - Personal Dictionaries for spell checker no longer used in Version 8.0 and newer

INFORMATION

The spell checker used in Ignite in MiContact Center Version 8.0 and newer uses a global dictionary stored on the MiCC server.  If you are upgrading from Version 7.X to Version 8.0, the contents of any personal dictionaries will be lost.

CONFIGURATION OF GLOBAL DICTIONARY

You can add new words to the global lists by adding one word per line in the following files:

For email:  [InstallDir]\MiContact Center\WebSites\MCCWa\Scripts
anospell\server\dictionaries\custom.txt
For chat and SMS:  [InstallDir]\MiContact Center\WebSites\Ccmwa\Scripts
anospell\server\dictionaries\custom.txt

Note: Agents will need to restart their Ignite applications for changes to take effect for chat and SMS.
 

CONFIGURING A BANNED WORD LIST

You can ban words globally by adding one word per line in the following files:

For email:  [InstallDir]\MiContact Center\WebSites\MCCWa\Scripts
anospell\server\dictionaries\language-rules/banned-words.txt
For chat and SMS:  [InstallDir]\MiContact Center\WebSites\Ccmwa\Scripts
anospell\server\dictionaries\language-rules/banned-words.txt

Note: Agents will need to restart their Ignite applications for changes to take effect for chat and SMS. 

APPLIES TO

MCC Version 8.0 and newer