Article ID: 51731 - Last Review: November 20, 2015
Go to the Security tab and add Anonymous. It will default to Send privileges which is correct. Do the same for the following queues; callbackrequestqueue, ialarmdatareciever and telephonymessagingqueue Wait about 10 minutes and try the CCC monitor.
PROBLEM
Remote IVR port status shows as Unknown in the Contact Center Client Port monitor.
SYMPTOMS
Despite the ports being in a working state and no errors being found, the ports always show as Unknown.
CAUSE
This is due to the data not being properly processed by MSMQ on the Enterprise server.
When the IVRInbound Service sends the Port status to the Enterprise server, it’s filed in MSMQ anonymously.
However, in the new MSMQ 4 introduced in the newer versions of Windows, the ANONYMOUS permission is not always added. This can be due to it being installed in a WORKGROUP or if HTTP Support is enabled or other factors.
RESOLUTION
- On the enterprise server, browse to Computer Management.
- Expand Services and Applications.
- Expand the Message Queuing.
- Expand the Private Queues.
- Right click on the inboundivrdataserver and go to properties.
- NOTE: As of Version 7.1.3.0 the inboundivrdataserver has been renamed to routerdataserver
- NOTE: As of Version 8.0.0.0 the inboundivrdataserver has been renamed to routerinbound_queue
- NOTE: As of Version 7.1.3.0 the telephonymessagingqueue no longer exists.
APPLIES TO
Remote IVR
Keywords: remote IVR port status unknown