Article ID: 51676 - Last Review: October 16th, 2012
DESCRIPTION
The MiTAIClient dll will reload if a certain threshold is reached for MiTAI errors.
SEVERITY
High
IMPACT
MiTAI commands cannot execute and no MiTAI events are received.
The following services and applications will not function:
- IVR Routing ports will not process calls
- Contact Center Softphone and Contact Center PhoneSet Manager will work partially if using soft phone but will not function if using a hard desk extension
- Collector will not be able to carry out Interactive Contact Center commands
TROUBLESHOOTING STEPS
Change the threshold level at which MiTAI errors cause the service to reload the MiTAIClient dll.
APPLIES TO
CCM 6.0.2
Keywords: ALM0113 MiTAI hotrestart restart