PBX programming related error messages for CCC softphone
Common CCC softphone error codes related to PBX programming ProblemWhen attempting to start the softphone, you get the following errorError type: eCommsErrorError code: -1Operation:...
View ArticleHOWTO - Disable realtime summarization of Lifecycle Data but keep it...
Article ID: - Last Review: December 1, 2015ISSUEBusy sites (sites meeting a “Large” configuration as defined in the System Engineering Guide) can experience memory resource exhaustion on the...
View ArticleALM0001 - IVR File Synchronization error
Article ID: 51343 - Last Review: October 22, 2015DESCRIPTIONAn alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm...
View ArticleALM0002 - IVR Missing audio file
Article ID: 51344 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM Messaging service tries to access a .wav file that is no longer there, is corrupted, is saved in the...
View ArticleALM0003 - IVR Port Out Of Service
Article ID: 51345 - Last Review: December 1, 2015DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application. In this case will port will keep...
View ArticleALM0004 - IVR Port Out Of Service count
Article ID: 51346 - Last Review: December 1, 2015DESCRIPTIONThis alarm will be triggered when the number of ports that go out of service exceeds 33% of the number of licensed...
View ArticleALM0015 - IVR Bad Audio File
Article ID: 51357 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM Messaging service tries to access a .wav file and is unsuccessful. It can also be caused by a .wav file...
View ArticleALM0016 - IVR Insufficient Outbound Ports
Article ID: 51358 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the outbound services tries to get an available outbound port to execute a workflow and they all are busy for a...
View ArticleALM0017 - IVR Port in DND
Article ID: 51359 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM port goes into DND and the system is not able to remove it.SEVERITYMajorIMPACTWhen ports are in DND, VWM...
View ArticleALM0018 - IVR Port Not Answering
Article ID: 51360 - Last Review: December 1, 2015DESCRIPTIONThis alarm will be triggered if the VWM delivers a call to a port, but the port does not answer it within a timeout period of 4 rings....
View ArticleALM0019 - IVR UPIQ Port Deprived
Article ID: 51361 - Last Review: December 1, 2015DESCRIPTIONThe UPIQ service tried to access a UPIQ port from the configured port group but there were none available.SEVERITYMinorIMPACTCustomers have...
View ArticleALM0020 - IVR Phone Audio Error
Article ID: 51362 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when VWM fails to initialize miAudio.SEVERITYMajorIMPACTMiAudio will not function.TROUBLESHOOTING STEPSThis is caused...
View ArticleALM0039 - IVR Calls Forwarded
Article ID: 51383 - Last Review: December 1, 2015DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYVariableIMPACTThe calls are being forwarded and not...
View ArticleALM0042 - IVR Ports over licensed
Article ID: 51384 - Last Review: December 1, 2015DESCRIPTIONAlarm notification that the user has created more VWM ports than they're licensed for.SEVERITYCriticalIMPACTHigh if the customer assigns...
View ArticleALM0045 - IVR Missing Callflow Activity
Article ID: 51430 - Last Review: December 1, 2015DESCRIPTIONWhen the Ivr Engine tries to evaluate a YourSite Explorer Device such as a Queue, Extension, or Variable and it can not be...
View ArticleALM0101 - IVR Insufficient outbound ports
Article ID: 51630 - Last Review: December 1, 2015DESCRIPTIONThis alarm indicates that all configured outbound ports are in use. SEVERITYHigh IMPACTThe system is unable to process any more outbound...
View ArticleVWM0001 - IVR Callback Make Call failed
Article ID: 51315 - Last Review: December 1, 2015DESCRIPTIONThis issue occurs when the callback services fails to successfully submit a callback to the queue.SEVERITYErrorIMPACTAll callbacks that...
View ArticleVWM0002 - IVR Callback Calling Customer Invalid Phone Number
Article ID: 51316 - Last Review: December 1, 2015DESCRIPTIONAn Agent that was offered a callback request from the IvrOutbound Engine tried to connect to the customer and was not able to do...
View ArticleVWM0020 - IVR Node is missing
Article ID: 51627 - Last Review: December 1, 2015DESCRIPTIONThe VWM Node is not appearing in the SQL configuration. SEVERITYMajor IMPACTVWM records can not be filed. VWM will not function properly....
View ArticleALM0113 - MiTAI performed a hotrestart
Article ID: 51676 - Last Review: October 16th, 2012DESCRIPTIONThe MiTAIClient dll will reload if a certain threshold is reached for MiTAI errors.SEVERITYHigh IMPACTMiTAI commands cannot execute and no...
View Article