ALM0156 - Unable to move emails to processed folder

DESCRIPTION

This alarm will be triggered when the storage service is unable to move messages from the Inbox folder to the Processed folder on the mail server.  This will prevent us from processing the email.

SEVERITY

Critical 

IMPACT

New emails will not be processed. 

TROUBLESHOOTING STEPS

You will need to investigate the email server itself, as such the exact steps could vary depending on what type of email server you have.

You need to ensure that there is no space restrictions on the folder itself and/or the mailbox as a whole. 

You should also check that no restrictions or permissions restrict our access to the Processed folder. 

APPLIES TO

MiCC Version 8.0 and newer