Configuring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: July 22, 2015NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
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How to mark a media server as historical or revert back in 5.8 or above
.style1 { text-decoration: underline;}Article ID: 51116 - Last Review: February 3, 2011ABOUTWhen a media server has been decommissioned because it is no longer required or it was replaced by a new...
View ArticleCCM Build Versions
Article ID: 51035 - Last Review: December 2, 2015SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
View ArticleALM0009 - Mitai Congestion Errors
Article ID: 51351 - Last Review: December 2, 2015DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...
View ArticleIVR: Supported SQL Language for Generic Data Providers
Article ID: 52371 - Last Review: December 4, 2015GENERAL INFORMATIONIn MiContact Center Version 8 we have added support for a new Generic Data Provider in workflow query activities. These were...
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How to manually update client applications
Article ID: 52316 - Last Review: August 5, 2015PROBLEMOn a computer where you have just installed the Client Component Pack, when you attempt to start Ignite, it does not start. You may see a window...
View ArticleALM0156 - Unable to move emails to processed folder
Article ID: 52382 - Last Review: December 7, 2015DESCRIPTIONThis alarm will be triggered when the storage service is unable to move messages from the Inbox folder to the Processed folder on the mail...
View ArticleHowTo - Move the Storage location on your MiCC server
Article ID: 52383 - Last Review: December 8, 2015INFORMATIONIf you need to manually move the Storage folder location, you will need to follow a specific process to avoid issues with indexing and email...
View ArticleConfiguration options forMultimedia: Max Images to Load, and Max Signature...
Article ID: 52209 - Last Review: December 8, 2015INFORMATIONIn Version 7.1 we have added two new configuration options for your email environment.MaxImagesToLoadWhen loading an email message in ignite...
View ArticleHowTo - MCC - Subtract Junk contacts from Completed statistic
Article ID: 52080 - Last Review: December 8, 2015PROBLEMYou are tracking your Multimedia Contact Center statistics, and notice that emails or SMS that were Junked by an agent are counted as Handled and...
View ArticleFlexible Reporting - Unable to export data with more than 256 columns
Article ID: 52384 - Last Review: December 8, 2015PROBLEMYou can not export flexible report data with more than 256 columns. This will likely only be seen in multi-device reports.RESOLUTIONReduce the...
View ArticleHowTo - Migrate MCC configuration during upgrade from 6.0.3.0 to 8.0.
Article ID: 52385 - Last Review: December 8, 2015PROBLEMDue to the change in mechanics between Version 6.0.3.0 (public folders controlled by prairieFyre services on the exchange server), and Version...
View ArticleALM0022 - IIS Problem
Article ID: 51364 - Last Review: December 8, 2015DESCRIPTIONThis alarm is triggered when the system detects a problem with IIS on the CCM server.SEVERITYMajorIMPACTIf IIS is not functional on the CCM...
View ArticleMSMQ errors can cause server stability issues on MiContact Center
Article ID: 52386 - Last Review: December 8, 2015INFORMATIONWhen MSMQ fails or stops on the MiCC server it can impact critical services, such as:Config Service will stop pushing configuration changes,...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: December 8, 2015INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
View ArticleHotFix KB319366 - Chat history/transcripts missing some lines of conversation
Article ID: 52387 - Last Review: December 10, 2015PROBLEMWhen reviewing chats in Ignite's History section, users found that some chats appeared to be missing lines from the conversation. CAUSEIn some...
View ArticleCFG0045 - There was a problem with your credentials
Article ID: 52388 - Last Review: December 10, 2015DESCRIPTIONThe credentials you supplied to connect to your media server are invalid, or have incorrect permissions. SEVERITYMajor IMPACTTelephone...
View ArticleMCC - Unable to load Emails after moving the SearchStorage folder manually
Article ID: 52389 - Last Review: December 10, 2015PROBLEMAfter changing your SearchStorage folder location you are unable to properly load emails from before the change.SYMPTOMSIn MiCC Version 8.0 the...
View ArticleALM0141 - Failed to save SMS configuration locally
Article ID: 52390 - Last Review: December 11, 2015DESCRIPTIONWhen a change to the SMS service is made, the configuration is sent to the service and it then saves the configuration locally to the file...
View ArticleALM0143 - Invalid SMS connection configuration
Article ID: 52392 - Last Review: December 11, 2015DESCRIPTIONThere is a configuration issue with a specific connection. The XML that was generated by YourSite Explorer was invalid. The most likely case...
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