ALM0143 - Invalid SMS connection configuration

DESCRIPTION

There is a configuration issue with a specific connection. The XML that was generated by YourSite Explorer was invalid. The most likely case is that somehow a non-digit was added to the phone number field, but if any of the other fields in the XML are invalid, this alarm could be triggered.

SEVERITY

Major 

IMPACT

The connection (phone number) will not be loaded properly and SMS messages will not be pulled from this number 

TROUBLESHOOTING STEPS

Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder.  Ensure that the provider type and phone number fields are correct. 

The contents of the XML file will look like the following:

<?xml version="1.0" encoding="utf-16"?>
<root>
  <Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">
    <AccountSid>aa1a1aaaa1a1111111a1a1111a1a</AccountSid>
    <AuthToken>a11a111a1aa1aa11a11a11a1a11a</AuthToken>
    <DaysToSearch>3</DaysToSearch>
    <MessagesPerPage>20</MessagesPerPage>
  </Connection>
</root>

Ensure that the key details (in bold) are correct for your connection.

You can get more information about the error in the SmsService.TXT log file.

APPLIES TO

MiCC 8.0 and newer